Added integration with [zvonok.com](https://zvonok.com) service.
Features:
- Phone number validation
- Test calls
- Selection of pre-recorded audio
- Making calls
- Processing call status
- Acknowledgment alert group (optional)
To process the call status, it is required to add a postback with the
GET method on the side of the zvonok.com service with the following
format ([more info
here](https://zvonok.com/ru-ru/guide/guide_postback/)):
```${ONCALL_BASE_URL}/zvonok/call_status_events?campaign_id={ct_campaign_id}&call_id={ct_call_id}&status={ct_status}&user_choice={ct_user_choice}```
The names of the transmitted parameters can be redefined through environment variables.
---------
Co-authored-by: Innokentii Konstantinov <innokenty.konstantinov@grafana.com>
# What this PR does
- Add docs for `/resolution_notes` public api endpoint
- Fix resolution notes order to show notes for the newest alert group on
top
## Which issue(s) this PR fixes
https://github.com/grafana/oncall/issues/222
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
# What this PR does
Change alerts order in `/alert` public api endpoint
## Which issue(s) this PR fixes
https://github.com/grafana/oncall/issues/1031
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
This PR adds new metric for Prometheus exporter
"user_was_notified_of_alert_groups" which counts how many alert groups
user was notified of.
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
---------
Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
# What this PR does
## Which issue(s) this PR fixes
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
---------
Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
# What this PR does
## Which issue(s) this PR fixes
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
---------
Co-authored-by: Matias Bordese <mbordese@gmail.com>
# What this PR does
## Which issue(s) this PR fixes
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
…am was equal to orgamization
# What this PR does
## Which issue(s) this PR fixes
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
Co-authored-by: Matvey Kukuy <Matvey-Kuk@users.noreply.github.com>
# What this PR does
Allows fetching inbound email address for an integration using public
API. There's a new field `inbound_email` that's only defined for inbound
email integration and `null` for any other integration types.
## Which issue(s) this PR fixes
https://github.com/grafana/oncall/issues/1989
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
# What this PR does
Closes https://github.com/grafana/oncall-private/issues/1632
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
If a page is removed in a future version, the presence of a "latest"
absolute alias in a previous version can redirect that removed page.
**Notes for reviewer:**
I would like to make similar changes for older, previously published
versions.
I believe you are only publishing documentation on specific tag events
and are not maintaining long lived release branches for backporting
fixes into.
If my understanding is correct, I will make the changes in the website
repository
(https://github.com/grafana/website/tree/master/content/docs/oncall).
Signed-off-by: Jack Baldry <jack.baldry@grafana.com>
# What this PR does
Better docs for mobile app push notifications and shift pages
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
# What this PR does
This is the first of many mobile app doc tweaks.
Note that right now the docs are very much out of date.
To make this a smooth process, I recommend to merge if it looks "good
enough", don't sweat details at this time. We can make further
refinements later.
If @imtoori approves, this PR may be merged as is, and i'll make new
ones in the future, or i will just keep pushing more and more tweaks
over the next few business days
## Which issue(s) this PR fixes
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
---------
Co-authored-by: Salvatore Giordano <salvatoregiordanoo@gmail.com>
Co-authored-by: Matvey Kukuy <Matvey-Kuk@users.noreply.github.com>
Co-authored-by: Matvey Kukuy <motakuk@gmail.com>
# What this PR does
Brings insight logs docs and polish format of insight logs
---------
Co-authored-by: Matvey Kukuy <motakuk@gmail.com>
Co-authored-by: Matvey Kukuy <Matvey-Kuk@users.noreply.github.com>
# What this PR does
Adding information around other capabilities of oncall thats not
mentioned.
- Personal notification: add mobile push notification
- Chatops: add mention of other chatops other than slack with link
- Schedule: add mention of web schedule
Since getting started doc would naturally be the place for users to read
first, it would be great if we could let users know other features
available on top of those mentioned in the getting started steps.
---------
Co-authored-by: Matvey Kukuy <Matvey-Kuk@users.noreply.github.com>
Co-authored-by: Matvey Kukuy <motakuk@gmail.com>
# What this PR does
Update ms teams setup:
- New UI navigation under 'settings'
- Update wording for adding new channel
Note: This is as per oncall r124-v1.2.15
---------
Co-authored-by: Matvey Kukuy <motakuk@gmail.com>
# What this PR does
Update slack setup:
- New UI navigation under 'settings'
- add instruction on connecting slack user to oncall
Note: This is as per oncall r124-v1.2.15
---------
Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
Co-authored-by: Matvey Kukuy <motakuk@gmail.com>
# What this PR does
Add more information on:
- configure ms teams users
- update slack user setting instruction with new UI
Co-authored-by: Matvey Kukuy <motakuk@gmail.com>
# What this PR does
Adds docs & logo for AppDynamics integration.
Main PR in private repo:
https://github.com/grafana/oncall-private/pull/1790.
## Which issue(s) this PR fixes
https://github.com/grafana/oncall-private/issues/1621
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- No changelog (AppDynamics integration will be only available in cloud)
# What this PR does
Add docs & logo for Zendesk integration. Main PR in private repo:
https://github.com/grafana/oncall-private/pull/1772
## Which issue(s) this PR fixes
https://github.com/grafana/oncall-private/issues/1627
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] No changelog (Zendesk integration will be only available in cloud)
# What this PR does
Add docs & logo for Jira integration. Main PR in private repo:
https://github.com/grafana/oncall-private/pull/1769
## Which issue(s) this PR fixes
https://github.com/grafana/oncall-private/issues/1620
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] No changelog (Jira integration will be only available in cloud)
# What this PR does
https://www.loom.com/share/1a6ef0d00c3b46ca80c120579d512dcc
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated (N/A)
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
- Adds ability to build multiple projects simultaneously using, for
example, `make docs PROJECTS='grafana grafana-cloud'`.
- Adds `make doc-validator` which runs
[`doc-validator`](https://github.com/grafana/technical-documentation/tree/main/tools/cmd/doc-validator)
on all documentation.
Using a centralized script will help ensure consistency in workflow
across all projects.
Signed-off-by: Jack Baldry <jack.baldry@grafana.com>
---------
Signed-off-by: Jack Baldry <jack.baldry@grafana.com>
# What this PR does
This PR set the limit so that workers won't attempt to autoresolve too
big alertmanager alert groups.
## Which issue(s) this PR fixes
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
# What this PR does
Add docs for schedule quality report feature.
## Which issue(s) this PR fixes
https://github.com/grafana/oncall/issues/1552
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
# What this PR does
- changes `Alerts & incidents` to `Alerts & IRM` in the docs
## Which issue(s) this PR fixes
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
Add a note that user working hours are currently hardcoded and will be
updated in a future release
# What this PR does
Adds a note that OnCall working hours are hardcoded and cannot be
customized at the moment.
## Which issue(s) this PR fixes
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
# What this PR does
- Updates documentation
## Which issue(s) this PR fixes
- Removed visible backticks to correct formatting
- Added example of a variable that returns alert labels
- Added details on how to send labels in formatted JSON
---------
Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
Co-authored-by: Joey Orlando <joseph.t.orlando@gmail.com>
# What this PR does
Updates the [OSS
docs](https://grafana.com/docs/oncall/latest/open-source/#email-setup)
for configuring inbound email setup:
- Separate inbound & outbound email sections so it's easier to reference
- Add info on configuring ESPs to forward emails to OnCall
- Minor formatting changes
## Which issue(s) this PR fixes
Related to https://github.com/grafana/oncall/issues/575
## Checklist
- [x] Documentation added
# What this PR does
This PR:
- modifies the `check_escalation_finished_task` celery task to:
- do stricter escalation validation based on the alert group's
escalation snapshot (see the `audit_alert_group_escalation` method in
`engine/apps/alerts/tasks/check_escalation_finished.py` for the
validation logic)
- use a read-only database for querying alert-groups if one is
configured, otherwise use the "default" one
- ping a configurable heartbeat (new env var
`ALERT_GROUP_ESCALATION_AUDITOR_CELERY_TASK_HEARTBEAT_URL` added)
- increase the task frequency from every 10 to every 13 minutes (this
can be configured via an env variable)
- adds public documentation on how to configure this auditor task
- modifies the local celery startup command to properly take into
consideration all celery related env vars (similar to the ones we use in
`engine/celery_with_exporter.sh`; this made it easier to enable `celery
beat` locally for testing)
- removes the following code:
- removes references to `AlertGroup.estimate_escalation_finish_time` and
marks the model field as deprecated using the [`django-deprecate-fields`
library](https://pypi.org/project/django-deprecate-fields/). This field
was only used for the previous version of this validation task
- `EscalationSnapshotMixin.calculate_eta_for_finish_escalation` was only
used to calculate the value for
`AlertGroup.estimate_escalation_finish_time`
- `calculate_escalation_finish_time` celery task
## Which issue(s) this PR fixes
https://github.com/grafana/oncall-private/issues/1558
## Checklist
- [x] Tests updated
- [x] Documentation added
- [x] `CHANGELOG.md` updated
# What this PR does
Adds a new `regex_match` filter to Jinja environment.
## Which issue(s) this PR fixes
This should be useful on its own, and also helpful for
https://github.com/grafana/oncall/pull/1555.
## Checklist
- [x] Tests updated
- [x] Documentation added
- [x] `CHANGELOG.md` updated
# What this PR does
Allows passing `null` as a value for `escalation_chain` when creating
routes via the public API.
## Which issue(s) this PR fixes
This is needed to unblock https://github.com/grafana/oncall/pull/1555 +
creating a route without an escalation chain is possible in the web UI,
so this PR makes the public API more consistent with the web UI.
## Checklist
- [x] Tests updated
- [x] Documentation added
- [x] `CHANGELOG.md` updated
This PR add Inbound Email integration.
It designed to support some variety of ESPs, but in prod we will use
Mailgun, so locally I tested it only with mailgun ESP.
**Important:**
To make it work on different clusters I'm planning to provide different
email domains for different regions, like ....@us.oncall.grafana.net,
...@eu.oncall.grafana.net
---------
Co-authored-by: Innokentii Konstantinov <innokenty.konstantinov@grafana.com>
# What this PR does
RBAC for OnCall will be GA with Grafana 9.4 release.
Update [this
doc](https://grafana.com/docs/oncall/latest/configure-user-settings/) to
include details about RBAC for OnCall and link to RBAC-specific docs.
## Which issue(s) this PR fixes
Issue #1399
## Checklist
- [ ] Tests updated
- [ ] Documentation added
- [ ] `CHANGELOG.md` updated
# What this PR does
This PR fixes templates behaviour for public and private api. It fix
"reset to default" for templates from messaging backends and some minor
bugs. Also added acknowledge signal and source link templates
## Checklist
- [x] Tests updated
- [x] Documentation added
- [x] `CHANGELOG.md` updated
