Update docs to include details about direct paging command (#1258)

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Matias Bordese 2023-02-06 09:21:15 -03:00 committed by GitHub
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2 changed files with 13 additions and 2 deletions

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@ -88,12 +88,19 @@ The Grafana OnCall Slack app includes helpful message shortcuts and slash comman
### Slack commands
Use the `/oncall` Slack command to create a new alert group directly from Slack.
Use the `/oncall` Slack command to create a new alert group directly from Slack targetting a team and/or route.
1. Type `/oncall` in the message box of the desired Slack channel then click **Send**.
1. Fill out the **Start New Escalation** creation form then click **Submit**.
1. Once the Grafana OnCall app sends a Slack message with the newly created alert, the alert group is open and firing.
Use the `/escalate` Slack command to create a new alert group directly from Slack and specifically paging a user or
a schedule.
1. Type `/escalate` in the message box of any Slack channel then click **Send**.
1. Fill out the **Create alert group** form then click **Submit**.
1. Once the Grafana OnCall app sends a Slack message with the newly created alert, the alert group is open and firing.
### Message shortcuts
Use message shortcuts to add resolution notes directly from Slack. Message shortcuts are available in the More actions menu from any message.

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@ -96,7 +96,11 @@ features:
slash_commands:
- command: /oncall
url: <ONCALL_ENGINE_PUBLIC_URL>/slack/interactive_api_endpoint/
description: oncall
description: Create a manual alert group
should_escape: false
- command: /escalate
url: <ONCALL_ENGINE_PUBLIC_URL>/slack/interactive_api_endpoint/
description: Direct page user(s) or schedule(s)
should_escape: false
oauth_config:
redirect_urls: