oncall-engine/docs/sources/oncall-api-reference/escalation_policies.md

canonical	title	weight
https://grafana.com/docs/oncall/latest/oncall-api-reference/escalation_policies/	Escalation Policies HTTP API	300

Create an escalation policy

curl "{{API_URL}}/api/v1/escalation_policies/" \
  --request POST \
  --header "Authorization: meowmeowmeow" \
  --header "Content-Type: application/json" \
  --data '{
      "escalation_chain_id": "F5JU6KJET33FE",
      "type": "wait",
      "duration": 60
  }'

The above command returns JSON structured in the following way:

{
  "id": "E3GA6SJETWWJS",
  "escalation_chain_id": "F5JU6KJET33FE",
  "position": 0,
  "type": "wait",
  "duration": 60
}

Parameter	Required	Description
escalation_chain_id	Yes	Each escalation policy is assigned to a specific escalation chain.
position	Optional	Escalation policies execute one after another starting from position=0. Position=-1 will put the escalation policy to the end of the list. A new escalation policy created with a position of an existing escalation policy will move the old one (and all following) down in the list.
type	Yes	One of: wait, notify_persons, notify_person_next_each_time, notify_on_call_from_schedule, notify_user_group, trigger_webhook, resolve, notify_whole_channel, notify_if_time_from_to.
important	Optional	Default is false. Will assign "important" to personal notification rules if true. This can be used to distinguish alerts on which you want to be notified immediately by phone. Applicable for types notify_persons, notify_team_members, notify_on_call_from_schedule, and notify_user_group.
duration	If type = wait	The duration, in seconds, when type wait is chosen. Valid values are: 60, 300, 900, 1800, 3600.
action_to_trigger	If type = trigger_webhook	ID of a webhook.
group_to_notify	If type = notify_user_group	ID of a User Group.
persons_to_notify	If type = notify_persons	List of user IDs.
persons_to_notify_next_each_time	If type = notify_person_next_each_time	List of user IDs.
notify_on_call _from_schedule	If type = notify_on_call_from_schedule	ID of a Schedule.
notify_if_time_from	If type = notify_if_time_from_to	UTC time represents the beginning of the time period, for example 09:00:00Z.
notify_if_time_to	If type = notify_if_time_from_to	UTC time represents the end of the time period, for example 18:00:00Z.
team_to_notify	If type = notify_team_members	ID of a team.

HTTP request

POST {{API_URL}}/api/v1/escalation_policies/

Get an escalation policy

curl "{{API_URL}}/api/v1/escalation_policies/E3GA6SJETWWJS/" \
  --request GET \
  --header "Authorization: meowmeowmeow" \
  --header "Content-Type: application/json" \

The above command returns JSON structured in the following way:

{
  "id": "E3GA6SJETWWJS",
  "escalation_chain_id": "F5JU6KJET33FE",
  "position": 0,
  "type": "wait",
  "duration": 60
}

Update an escalation policy

curl "{{API_URL}}/api/v1/escalation_policies/E3GA6SJETWWJS/" \
  --request PUT \
  --header "Authorization: meowmeowmeow" \
  --header "Content-Type: application/json" \
  --data '{
    "type": "wait",
    "duration": 300,
  }'

The above command returns JSON structured in the following way:

{
  "id": "E3GA6SJETWWJS",
  "escalation_chain_id": "F5JU6KJET33FE",
  "position": 0,
  "type": "wait",
  "duration": 300
}

HTTP request

PUT {{API_URL}}/api/v1/on_call_shifts/<ON_CALL_SHIFT_ID>/

HTTP request

GET {{API_URL}}/api/v1/escalation_policies/<ESCALATION_POLICY_ID>/

List escalation policies

curl "{{API_URL}}/api/v1/escalation_policies/" \
  --request GET \
  --header "Authorization: meowmeowmeow" \
  --header "Content-Type: application/json"

The above command returns JSON structured in the following way:

{
  "count": 2,
  "next": null,
  "previous": null,
  "results": [
    {
      "id": "E3GA6SJETWWJS",
      "escalation_chain_id": "F5JU6KJET33FE",
      "position": 0,
      "type": "wait",
      "duration": 60
    },
    {
      "id": "E5JJTU52M5YM4",
      "escalation_chain_id": "F5JU6KJET33FE",
      "position": 1,
      "type": "notify_person_next_each_time",
      "persons_to_notify_next_each_time": ["U4DNY931HHJS5"]
    }
  ],
  "current_page_number": 1,
  "page_size": 50,
  "total_pages": 1
}

The following available filter parameter should be provided as a GET argument:

• escalation_chain_id

HTTP request

GET {{API_URL}}/api/v1/escalation_policies/

Delete an escalation policy

curl "{{API_URL}}/api/v1/escalation_policies/E3GA6SJETWWJS/" \
  --request DELETE \
  --header "Authorization: meowmeowmeow" \
  --header "Content-Type: application/json"

HTTP request

DELETE {{API_URL}}/api/v1/escalation_policies/<ESCALATION_POLICY_ID>/