# What this PR does The `docs/reference` shortcode supports contextual destinations and version inference. `<ONCALL VERSION>` is inferred to match the version of the documentation set. For example, the inferred version for the page /docs/grafana/oncall/latest/get-started/ is "latest". It can also be overriden using front matter. Given the same page, but with the additional front matter `oncall_version: next`, the variable is substituted with "next" rather than "latest". Contextual destinations are achieved using repeated labels in the shortcode inner text. The format is [<LABEL>]: "<PAGE PATH PREFIX> -> <HUGO REFERENCE>". - _`<LABEL>`_ matches the reference style link label used in the rest of the text. - _`<PAGE PATH PREFIX>`_ is matched against the page during the production build. If the match is successful, the destination that is used is _`<HUGO REFERENCE>`_. The first matching prefix is used, not the longest matching prefix. ## Which issue(s) this PR fixes - Broken links due to ambiguous relref resolution. Any relref parameter that does not start with either `/`, `./`, or `../` can resolve ambiguously and is resulting in broken link behavior on the current site. - Broken links in Grafana Cloud. We mount OnCall documentation in Grafana Cloud. In https://github.com/grafana/website/pull/13872 the location will become /docs/grafana-cloud/alerting-and-irm/oncall. This PR is intended to be merged alongside that PR. --------- Signed-off-by: Jack Baldry <jack.baldry@grafana.com> Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
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| aliases | canonical | keywords | title | weight | |||||||||
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https://grafana.com/docs/oncall/latest/notify/ |
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Notify people | 800 |
Notify people
Grafana OnCall directly supports the export of alert notifications to some popular messaging applications like Slack and Telegram. You can use [outgoing webhooks][outgoing-webhooks] for applications that aren't directly supported.
To configure supported messaging apps, see the following topics:
{{< section >}}
Configure user notification policies
Notification policies are a configurable set of notification steps that determine how you're notified of alert in OnCall. Users with the Admin or Editor role are able to receive notifications. Users can verify phone numbers and email addresses in the Users tab of Grafana OnCall.
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Default Notifications dictate how a user is notified for most escalation thresholds.
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Important Notifications are labeled in escalation chains. If an escalation event is marked as an important notification, it will bypass Default Notification settings and notify the user by the method specified.
NOTE: You cannot add users or manage permissions in Grafana OnCall. User settings are found on the organizational level of your Grafana instance in Configuration > Users.
To configure a users notification policy:
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Navigate to the Users tab of Grafana OnCall and search for or select a user.
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Click Edit to the right of a user to open the User Info window.
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Verify that there is a valid and verified phone number, along with ChatOps accounts in order to receive notifications via those methods.
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Click Add notification step and use the dropdowns to specify the notification method and frequency. Notification steps will be followed in the order they are listed.
{{% docs/reference %}} [outgoing-webhooks]: "/docs/oncall/ -> /docs/oncall//outgoing-webhooks" [outgoing-webhooks]: "/docs/grafana-cloud/ -> /docs/grafana-cloud/alerting-and-irm/oncall/outgoing-webhooks" {{% /docs/reference %}}