28526182a5
# What this PR does update notifications wording ## Which issue(s) this PR closes Related to https://github.com/grafana/oncall/issues/3104 <!-- *Note*: If you want the issue to be auto-closed once the PR is merged, change "Related to" to "Closes" in the line above. If you have more than one GitHub issue that this PR closes, be sure to preface each issue link with a [closing keyword](https://docs.github.com/en/get-started/writing-on-github/working-with-advanced-formatting/using-keywords-in-issues-and-pull-requests#linking-a-pull-request-to-an-issue). This ensures that the issue(s) are auto-closed once the PR has been merged. --> ## Checklist - [ ] Unit, integration, and e2e (if applicable) tests updated - [x] Documentation added (or `pr:no public docs` PR label added if not required) - [x] Added the relevant release notes label (see labels prefixed w/ `release:`). These labels dictate how your PR will show up in the autogenerated release notes.
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| Notifications | Notifications | Configure notifications and ChatOps integrations for Grafana OnCall. | 200 |
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https://grafana.com/docs/oncall/latest/manage/notify/ |
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Notifications
Grafana OnCall directly supports the export of alert notifications to some popular messaging applications like Slack and Telegram. You can use Outgoing webhooks for applications that aren't directly supported.
To configure supported messaging apps, refer to the following topics:
{{< section >}}
Configure user notification rules
Notification rules are a configurable set of notification steps that determine how you're notified of alert in OnCall. Users with the Admin or Editor role are able to receive notifications. Users can verify phone numbers and email addresses in the Users tab of Grafana OnCall.
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Default notification rules dictate how a user is notified for most escalation thresholds.
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Important notification rules are labeled in escalation chains. If an escalation event is marked as an important notification, it will bypass Default notification rules settings and notify the user by the method specified.
NOTE: You cannot add users or manage permissions in Grafana OnCall. User settings are found on the organizational level of your Grafana instance in Configuration > Users.
To configure a users notification rules:
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Navigate to the Users tab of Grafana OnCall and search for or select a user.
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Click Edit to the right of a user to open the User Info window.
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Verify that there is a valid and verified phone number, along with ChatOps accounts in order to receive notifications via those methods.
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Click Add notification step and use the dropdowns to specify the notification method and frequency. Notification steps will be followed in the order they are listed.