9ae442faa6
You can use `ref` URIs in admonitions (or any shortcodes) because they are inline and not subject to the issues noted in the [`admonition` shortcode](https://grafana.com/docs/writers-toolkit/write/shortcodes/#code-shortcode:~:text=to%20core%20understanding.-,WARNING,For%20more%20information%2C%20refer%20to%20Markdown%20Reference%20Links%20in%20Shortcodes.,-Examples). The `ref` URIs perform the same pattern matching as `docs/reference` but don't require the use of reference-style links and the destinations are ordinary (full) URLs that can include version substitution. Unlike `docs/reference`, the implementation doesn't use `relref` so you don't have to be careful with omitting trailing slashes and the links will follow redirects. Documentation: https://grafana.com/docs/writers-toolkit/write/links/#link-from-source-content-thats-used-in-multiple-projects To check the links, refer to the deploy preview in https://github.com/grafana/website/pull/19630. Signed-off-by: Jack Baldry <jack.baldry@grafana.com> --------- Signed-off-by: Jack Baldry <jack.baldry@grafana.com>
52 lines
2.7 KiB
Markdown
52 lines
2.7 KiB
Markdown
---
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title: Introduction to Grafana OnCall
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menuTitle: Introduction
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description: An introduction to Grafana OnCall including, an overview of key concepts and features, how it works, and what you can do with it.
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weight: 100
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keywords:
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- OnCall
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- Alert notifications
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- Escalation chains
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- On-call schedules
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- Grafana Cloud
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- on-call engineer
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canonical: https://grafana.com/docs/oncall/latest/intro/
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aliases:
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- /docs/grafana-cloud/alerting-and-irm/oncall/intro/
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refs:
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get-started:
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- pattern: /docs/oncall/
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destination: /docs/oncall/<ONCALL_VERSION>/set-up/get-started/
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- pattern: /docs/grafana-cloud/
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destination: /docs/grafana-cloud/alerting-and-irm/oncall/set-up/get-started/
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---
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# Introduction to Grafana OnCall
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Grafana OnCall is the cornerstone of Grafana’s Incident Response & Management (IRM) solution. Designed with the on-call engineer in mind, Grafana OnCall enables
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you to refine on-call operations, expedite issue resolution, and fortify the reliability of your observability stack.
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## How it works
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Grafana OnCall serves as the nerve center for your observability stack, ingesting, grouping, and routing alerts from anywhere in your systems. Configure rules
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to dictate how alerts are routed and grouped, ensuring efficient incident management. With predefined escalation policies and on-call schedules, Grafana OnCall
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automates the escalation process, delivering alerts to the right responder at the right time.
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## Key terms and concepts
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To navigate Grafana OnCall effectively, familiarize yourself with key terms and concepts:
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- **Alert group:** Aggregated sets of related alerts that are grouped by some attribute.
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- **Escalation chain:** A set of predefined steps, rules, and time intervals dictating how and when alerts are directed to OnCall schedules or users directly.
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- **Routes:** Configurable paths that direct alerts to designated responders or channels. Tailor Routes to send alerts to specific escalation chains based on
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alert details. Additionally, enhance flexibility by incorporating regular expressions when adding routes to integrations.
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- **On-call schedule:** A calendar-based system defining when team members are on-call.
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- **Rotation:** The scheduled shift during which a specific team or individual is responsible for incident response.
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- **Shift:** The designated time period within a rotation when a team or individual is actively on-call.
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- **Notification policy:** Set of rules dictating how, when, and where alerts notifications are sent to a responder.
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## Next steps
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To get started with Grafana OnCall, refer to [Get started](ref:get-started)
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To learn more about what you can do with Grafana OnCall, visit the [Grafana Cloud IRM product page](https://grafana.com/products/cloud/irm/).
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