# What this PR does
Clarifies how the `Notify users one by one (round robin)` escalation
policy works.
## Which issue(s) this PR closes
Related to https://github.com/grafana/support-escalations/issues/11449
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## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
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# What this PR does
Patches a small bug noticed (locally) by @Ferril 🙏 + updates our user
notification rules public API docs to include `notify_by_msteams` as a
valid `type` value (cloud only)
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## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
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# What this PR does
rename "Notify whole Slack channel" escalation step into "Escalate to
all slack channel members"
## Which issue(s) this PR closes
Closes https://github.com/grafana/oncall/issues/4373
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## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
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## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
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# What this PR does
Simple doc typofix, Grafana was misspelled.
## Which issue(s) this PR closes
None
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
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# What this PR does
Added support for [Exotel](https://exotel.com/) call provider.
Features:
- Sending verification code through SMS
- Making test call
- Making notification call
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
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# Change zvonok call verification
After May 27, the Zvonok service will block number verification that was
not set up as part of the phone number verification campaign. This PR
modifies the number verification process.
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## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
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Co-authored-by: Innokentii Konstantinov <innokenty.konstantinov@grafana.com>
# What this PR does
Adds `service_name` label to insight metrics
NOTE: It is related to [this
PR](https://github.com/grafana/oncall/pull/4227) and should be merged no
sooner than two days after the next release (current release version is
1.4.4), because we need to wait for the metrics cache to be updated for
all organizations (uses the new cache structure with `services`)
## Which issue(s) this PR closes
Related to https://github.com/grafana/oncall-private/issues/2610
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
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# What this PR does
Refactors the PagerDuty migration script to be a bit more generic + adds
a migration script to migrate from Splunk OnCall (VictorOps)
tldr;
```bash
❯ docker build -t oncall-migrator .
[+] Building 0.4s (10/10) FINISHED
❯ docker run --rm \
-e MIGRATING_FROM="pagerduty" \
-e MODE="plan" \
-e ONCALL_API_URL="http://localhost:8080" \
-e ONCALL_API_TOKEN="<ONCALL_API_TOKEN>" \
-e PAGERDUTY_API_TOKEN="<PAGERDUTY_API_TOKEN>" \
oncall-migrator
running pagerduty migration script...
❯ docker run --rm \
-e MIGRATING_FROM="splunk" \
-e MODE="plan" \
-e ONCALL_API_URL="http://localhost:8080" \
-e ONCALL_API_TOKEN="<ONCALL_API_TOKEN>" \
-e SPLUNK_API_ID="<SPLUNK_API_ID>" \
-e SPLUNK_API_KEY="<SPLUNK_API_KEY>" \
oncall-migrator
migrating from splunk oncall...
```
https://www.loom.com/share/a855062d436a4ef79f030e22528d8c71
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
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# What this PR does
Jinja2 filter to parse strings into datetime objects. Previously, only a
limited set of strings could be parsed into datetime objects
([datetime_re](https://docs.djangoproject.com/en/2.2/_modules/django/utils/dateparse/)).
The addition of this filter allows for strings of any format to be
converted into datetime.
## Which issue(s) this PR closes
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## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
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Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
# What this PR does
Adds acknowledged and resolved user information to the web hook payload
## Which issue(s) this PR closes
Closes#4126
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
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---------
Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
# What this PR does
Provides an editorial review of the SNOW doc for style, format, and
overall Writers Toolkit adherence.
---------
Co-authored-by: Vadim Stepanov <vadimkerr@gmail.com>
# What this PR does
Addresses two issues:
- addresses an internal feature request ([in
Slack](https://raintank-corp.slack.com/archives/C03KS498VGV/p1713550543916289?thread_ts=1713546008.831749&cid=C03KS498VGV))
to not have a new shift swap request auto-generated if one previously
was, but than the user decided to delete that SSR
- when disconnecting the GCal integration from your user, I've seen
cases where Google will return HTTP 400 as such ([example
logs](https://ops.grafana-ops.net/goto/8vX76pBSg?orgId=1)):
```
{'error': 'invalid_token', 'error_description': 'Token expired or
revoked'}
```
I can't seem to find detailed documentation on the revoke endpoint (`GET
https://accounts.google.com/o/oauth2/revoke?token=<token>`) to try and
better understand the possible `error` values.. but I think our best bet
here is to just continue forward w/
`user.finish_google_oauth2_disconnection_flow()` (which deletes the
`GoogleOAuth2User` associated with the user and sets
`user.google_calendar_settings = None`)
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
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This PR fixes docs and UI to avoid usage of Grafana (Other) integration
which is using old mechanism for alert creation.
1. Rename Grafana (Other) integration to Grafana Alerting Legacy
2. Remove its mentions from docs and correct docs for connection Grafana
Alerting
3. Make AlertManager featured integration and upgrade its description.
---------
Co-authored-by: Rares Mardare <rares.mardare@grafana.com>
# What this PR does
Related to
[this](https://raintank-corp.slack.com/archives/C0229FD3CE9/p1713193452179019)
internal feature request
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
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show up in the autogenerated release notes.
---------
Co-authored-by: Matias Bordese <mbordese@gmail.com>
Related to https://github.com/grafana/oncall-private/issues/2544
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
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# What this PR does
## Which issue(s) this PR closes
Closes https://github.com/grafana/oncall-private/issues/2591
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated (N/A)
- [x] Documentation added (or `pr:no public docs` PR label added if not
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# What this PR does
Optimize mobile app connection layout for smaller screens and add
LinkLoginButton component
https://www.loom.com/share/1e057464bbe6428c994cf4831713d45c?sid=b5d70863-862e-4ef9-8303-a3354622f442
## Which issue(s) this PR closes
https://github.com/grafana/oncall-private/issues/2528
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
show up in the autogenerated release notes.
# What this PR does
Updates the OnCall docs landing page to implement new page design and
card grid layout.
## Which issue(s) this PR closes
Closes#4086
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] Added the relevant release notes label (see labels prefixed w/
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# What this PR does
- removes unused "custom button" backend code now that we've migrated to
outgoing webhooks
- adds new e2e test for webhooks asserting that an `ngrok`/`express`
webhook handler receives the call as expected + payload is as expected
(related to https://github.com/grafana/oncall/issues/2691) - skipped for
now, the test passes locally but fails on GitHub Actions CI, seems to be
networking related
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
---------
Co-authored-by: Michael Derynck <michael.derynck@grafana.com>
# What this PR does
Fix typos in comments
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
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Signed-off-by: teslaedison <qingchengqiushuang@gmail.com>
Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
# What this PR does
A support request came in for additional documentation on the timeouts
for the Slack chat ops integration in docs.
## Which issue(s) this PR fixes
https://github.com/grafana/support-escalations/issues/8769
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
---------
Co-authored-by: Joey Orlando <joseph.t.orlando@gmail.com>
# What this PR does
## Which issue(s) this PR fixes
Closes#3913
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
# What this PR does
Add a button to reset integration heartbeat into the state before it
received its first request. This has the effect of disabling the
heartbeat until a request starts it up again.
## Which issue(s) this PR fixes
#3956
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
# What this PR does
## Which issue(s) this PR fixes
fixes https://github.com/grafana/oncall-mobile-app/issues/417
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
# What this PR does
Fixes typo.
## Which issue(s) this PR fixes
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
# What this PR does
- Restructure the OnCall documentation to align with Grafana Labs
[documentation structure
guidance](https://grafana.com/docs/writers-toolkit/structure/).
- Updates documentation front matter to include all required fields.
## Which issue(s) this PR fixes
Related to issue #3700
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
---------
Signed-off-by: Jack Baldry <jack.baldry@grafana.com>
Co-authored-by: Jack Baldry <jack.baldry@grafana.com>
# What this PR does
Added support for message template during phone number verification for
the Zvonok service. Template message support allows the use of
[SSML](https://www.w3.org/TR/2010/REC-speech-synthesis11-20100907/)
markup depending on the speaker used for speech synthesis.
Example: `Your verification code is <prosody
rate="x-slow">$verification_code</prosody>`
## Which issue(s) this PR fixes
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
---------
Co-authored-by: Innokentii Konstantinov <innokenty.konstantinov@grafana.com>
Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
Co-authored-by: Joey Orlando <joseph.t.orlando@gmail.com>
# What this PR does
It adds functionality to be able to configure the outgoing webhook
timeout from an environment variable.
## Which issue(s) this PR fixes
Running into timeouts when outgoing webhooks take longer than 4 seconds
(which is exceptional, but can happen) the webhook reports failure,
while it still might have succeeded on the webhook side.
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
---------
Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
Co-authored-by: Joey Orlando <joseph.t.orlando@gmail.com>
# What this PR does
Related to [this
discussion](https://raintank-corp.slack.com/archives/C04JCU51NF8/p1706550226831949)
Removes the `/oncall` Slack slash command + the concept of
`force_route_id` (as this Slack slash command was the last piece of code
to use this concept
[here](https://github.com/grafana/oncall/blob/dev/engine/apps/slack/scenarios/manual_incident.py#L146))
## TODO before merging
- [x] update the various env's Slack apps to remove the slash command
from the app manifests
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
# What this PR does
- add info in docs about Insights within OnCall
## Which issue(s) this PR fixes
https://github.com/grafana/oncall-private/issues/2436
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
---------
Co-authored-by: brendamuir <100768211+brendamuir@users.noreply.github.com>
