d198b932c1
# What this PR does Add docs & logo for Zendesk integration. Main PR in private repo: https://github.com/grafana/oncall-private/pull/1772 ## Which issue(s) this PR fixes https://github.com/grafana/oncall-private/issues/1627 ## Checklist - [x] Unit, integration, and e2e (if applicable) tests updated - [x] Documentation added (or `pr:no public docs` PR label added if not required) - [x] No changelog (Zendesk integration will be only available in cloud)
34 lines
1.3 KiB
HTML
34 lines
1.3 KiB
HTML
<h4>How to start sending alerts to Grafana OnCall from Zendesk</h4>
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<p>Create a new "Trigger or automation" webhook connection in Zendesk to send events to Grafana OnCall using the
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integration URL above.<br>
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Refer to Zendesk documentation for more information on how to create and manage webhooks:
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<a href="https://support.zendesk.com/hc/en-us/articles/4408839108378-Creating-webhooks-to-interact-with-third-party-systems"
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target="_blank">
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https://support.zendesk.com/hc/en-us/articles/4408839108378-Creating-webhooks-to-interact-with-third-party-systems
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</a>
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</p>
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<p>After setting up a webhook in Zendesk, create a new trigger with the following condition:<br>
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<code>Meet ANY of the following conditions: "Ticket Is Created", "Ticket status Changed"</code></p>
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<p>Set <code>Notify webhook</code> as the trigger action and select the webhook you created earlier.<br>
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In the JSON body field, use the following JSON template:</p>
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{% verbatim %}
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<pre>
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{
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"ticket": {
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"id": "{{ticket.id}}",
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"url": "{{ticket.url}}",
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"status": "{{ticket.status}}",
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"title": "{{ticket.title}}",
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"description": "{{ticket.description}}"
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}
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}
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</pre>
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{% endverbatim %}
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<p>After setting up the connection, you can test it by creating a new ticket in Zendesk. You should see a new alert
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group in Grafana OnCall.</p>
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