35ddfab0e4
# What this PR does Adds method to render and send notification bundle by sms. Example of SMS message: ``` Grafana OnCall: Alert groups #1, #2, #3 and 2 more from stack: TestOrganization, integrations: Grafana Alerting and 1 more. ``` Should be merged with https://github.com/grafana/oncall/pull/4457 ## Which issue(s) this PR closes https://github.com/grafana/oncall-private/issues/2713 ## Checklist - [x] Unit, integration, and e2e (if applicable) tests updated - [x] Documentation added (or `pr:no public docs` PR label added if not required) - [x] Added the relevant release notes label (see labels prefixed w/ `release:`). These labels dictate how your PR will show up in the autogenerated release notes.
74 lines
3 KiB
Python
74 lines
3 KiB
Python
import logging
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from typing import Optional
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from django.urls import reverse
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from apps.alerts.signals import user_notification_action_triggered_signal
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from apps.exotel.models.phone_call import ExotelCallStatuses, ExotelPhoneCall
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from common.api_helpers.utils import create_engine_url
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logger = logging.getLogger(__name__)
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def get_call_status_callback_url():
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return create_engine_url(reverse("exotel:call_status_events"))
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def update_exotel_call_status(call_id: str, call_status: str, user_choice: Optional[str] = None):
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from apps.base.models import UserNotificationPolicy, UserNotificationPolicyLogRecord
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status_code = ExotelCallStatuses.DETERMINANT.get(call_status)
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if status_code is None:
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logger.warning(f"exotel.update_exotel_call_status: unexpected status call_id={call_id} status={call_status}")
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return
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exotel_phone_call = ExotelPhoneCall.objects.filter(call_id=call_id).first()
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if exotel_phone_call is None:
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logger.warning(f"exotel.update_exotel_call_status: exotel_phone_call not found call_id={call_id}")
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return
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logger.info(f"exotel.update_exotel_call_status: found exotel_phone_call call_id={call_id}")
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exotel_phone_call.status = status_code
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exotel_phone_call.save(update_fields=["status"])
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phone_call_record = exotel_phone_call.phone_call_record
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if phone_call_record is None:
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logger.warning(
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f"exotel.update_exotel_call_status: exotel_phone_call has no phone_call record call_id={call_id} "
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f"status={call_status}"
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)
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return
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logger.info(
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f"exotel.update_exotel_call_status: found phone_call_record id={phone_call_record.id} "
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f"call_id={call_id} status={call_status}"
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)
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log_record_type = None
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log_record_error_code = None
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success_statuses = [ExotelCallStatuses.COMPLETED]
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if status_code in success_statuses:
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log_record_type = UserNotificationPolicyLogRecord.TYPE_PERSONAL_NOTIFICATION_SUCCESS
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else:
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log_record_type = UserNotificationPolicyLogRecord.TYPE_PERSONAL_NOTIFICATION_FAILED
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log_record_error_code = UserNotificationPolicyLogRecord.ERROR_NOTIFICATION_PHONE_CALL_FAILED
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if log_record_type is not None:
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log_record = UserNotificationPolicyLogRecord(
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type=log_record_type,
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notification_error_code=log_record_error_code,
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author=phone_call_record.receiver,
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notification_policy=phone_call_record.notification_policy,
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alert_group=phone_call_record.represents_alert_group,
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notification_step=UserNotificationPolicy.Step.NOTIFY,
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notification_channel=UserNotificationPolicy.NotificationChannel.PHONE_CALL,
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)
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log_record.save()
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logger.info(
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f"exotel.update_exotel_call_status: created log_record log_record_id={log_record.id} "
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f"type={log_record_type}"
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)
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user_notification_action_triggered_signal.send(sender=update_exotel_call_status, log_record=log_record)
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