oncall-engine/engine/apps/user_management/models/organization.py

import logging
from urllib.parse import urljoin

from django.apps import apps
from django.conf import settings
from django.core.validators import MinLengthValidator
from django.db import models
from mirage import fields as mirage_fields

from apps.alerts.models import MaintainableObject
from apps.alerts.tasks import disable_maintenance
from apps.slack.utils import post_message_to_channel
from apps.user_management.subscription_strategy import FreePublicBetaSubscriptionStrategy
from common.insight_log import ChatOpsEvent, ChatOpsType, write_chatops_insight_log
from common.public_primary_keys import generate_public_primary_key, increase_public_primary_key_length

logger = logging.getLogger(__name__)


def generate_public_primary_key_for_organization():
    prefix = "O"
    new_public_primary_key = generate_public_primary_key(prefix)

    failure_counter = 0
    while Organization.objects.filter(public_primary_key=new_public_primary_key).exists():
        new_public_primary_key = increase_public_primary_key_length(
            failure_counter=failure_counter, prefix=prefix, model_name="Organization"
        )
        failure_counter += 1

    return new_public_primary_key


class Organization(MaintainableObject):
    def __init__(self, *args, **kwargs):
        super().__init__(*args, **kwargs)
        self.subscription_strategy = self._get_subscription_strategy()

    def _get_subscription_strategy(self):
        if self.pricing_version == self.FREE_PUBLIC_BETA_PRICING:
            return FreePublicBetaSubscriptionStrategy(self)

    public_primary_key = models.CharField(
        max_length=20,
        validators=[MinLengthValidator(settings.PUBLIC_PRIMARY_KEY_MIN_LENGTH + 1)],
        unique=True,
        default=generate_public_primary_key_for_organization,
    )

    stack_id = models.PositiveIntegerField()
    org_id = models.PositiveIntegerField()

    stack_slug = models.CharField(max_length=300)
    org_slug = models.CharField(max_length=300)
    org_title = models.CharField(max_length=300)

    grafana_url = models.URLField()

    api_token = mirage_fields.EncryptedCharField(max_length=300)

    (
        API_TOKEN_STATUS_PENDING,
        API_TOKEN_STATUS_OK,
        API_TOKEN_STATUS_FAILED,
    ) = range(3)
    API_TOKEN_STATUS_CHOICES = (
        (API_TOKEN_STATUS_PENDING, "API Token Status Pending"),
        (API_TOKEN_STATUS_OK, "API Token Status Ok"),
        (API_TOKEN_STATUS_FAILED, "API Token Status Failed"),
    )
    api_token_status = models.IntegerField(
        choices=API_TOKEN_STATUS_CHOICES,
        default=API_TOKEN_STATUS_PENDING,
    )

    gcom_token = mirage_fields.EncryptedCharField(max_length=300, null=True, default=None)
    gcom_token_org_last_time_synced = models.DateTimeField(null=True, default=None)

    last_time_synced = models.DateTimeField(null=True, default=None)

    is_resolution_note_required = models.BooleanField(default=False)

    archive_alerts_from = models.DateField(default="1970-01-01")

    # TODO: this field is specific to slack and will be moved to a different model
    slack_team_identity = models.ForeignKey(
        "slack.SlackTeamIdentity", on_delete=models.PROTECT, null=True, default=None, related_name="organizations"
    )

    # Slack specific field with general log channel id
    general_log_channel_id = models.CharField(max_length=100, null=True, default=None)

    # Organization Settings configured from slack
    (
        ACKNOWLEDGE_REMIND_NEVER,
        ACKNOWLEDGE_REMIND_1H,
        ACKNOWLEDGE_REMIND_3H,
        ACKNOWLEDGE_REMIND_5H,
        ACKNOWLEDGE_REMIND_10H,
    ) = range(5)
    ACKNOWLEDGE_REMIND_CHOICES = (
        (ACKNOWLEDGE_REMIND_NEVER, "Never remind about ack-ed incidents"),
        (ACKNOWLEDGE_REMIND_1H, "Remind every 1 hour"),
        (ACKNOWLEDGE_REMIND_3H, "Remind every 3 hours"),
        (ACKNOWLEDGE_REMIND_5H, "Remind every 5 hours"),
        (ACKNOWLEDGE_REMIND_10H, "Remind every 10 hours"),
    )
    ACKNOWLEDGE_REMIND_DELAY = {
        ACKNOWLEDGE_REMIND_NEVER: 0,
        ACKNOWLEDGE_REMIND_1H: 3600,
        ACKNOWLEDGE_REMIND_3H: 10800,
        ACKNOWLEDGE_REMIND_5H: 18000,
        ACKNOWLEDGE_REMIND_10H: 36000,
    }
    acknowledge_remind_timeout = models.IntegerField(
        choices=ACKNOWLEDGE_REMIND_CHOICES,
        default=ACKNOWLEDGE_REMIND_NEVER,
    )

    (
        UNACKNOWLEDGE_TIMEOUT_NEVER,
        UNACKNOWLEDGE_TIMEOUT_5MIN,
        UNACKNOWLEDGE_TIMEOUT_15MIN,
        UNACKNOWLEDGE_TIMEOUT_30MIN,
        UNACKNOWLEDGE_TIMEOUT_45MIN,
    ) = range(5)

    UNACKNOWLEDGE_TIMEOUT_CHOICES = (
        (UNACKNOWLEDGE_TIMEOUT_NEVER, "and never unack"),
        (UNACKNOWLEDGE_TIMEOUT_5MIN, "and unack in 5 min if no response"),
        (UNACKNOWLEDGE_TIMEOUT_15MIN, "and unack in 15 min if no response"),
        (UNACKNOWLEDGE_TIMEOUT_30MIN, "and unack in 30 min if no response"),
        (UNACKNOWLEDGE_TIMEOUT_45MIN, "and unack in 45 min if no response"),
    )
    UNACKNOWLEDGE_TIMEOUT_DELAY = {
        UNACKNOWLEDGE_TIMEOUT_NEVER: 0,
        UNACKNOWLEDGE_TIMEOUT_5MIN: 300,
        UNACKNOWLEDGE_TIMEOUT_15MIN: 900,
        UNACKNOWLEDGE_TIMEOUT_30MIN: 1800,
        UNACKNOWLEDGE_TIMEOUT_45MIN: 2700,
    }
    unacknowledge_timeout = models.IntegerField(
        choices=UNACKNOWLEDGE_TIMEOUT_CHOICES,
        default=UNACKNOWLEDGE_TIMEOUT_NEVER,
    )

    # This field is used to calculate public suggestions time
    # Not sure if it is needed
    datetime = models.DateTimeField(auto_now_add=True)

    FREE_PUBLIC_BETA_PRICING = 0
    PRICING_CHOICES = ((FREE_PUBLIC_BETA_PRICING, "Free public beta"),)
    pricing_version = models.PositiveIntegerField(choices=PRICING_CHOICES, default=FREE_PUBLIC_BETA_PRICING)

    is_amixr_migration_started = models.BooleanField(default=False)

    class Meta:
        unique_together = ("stack_id", "org_id")

    def provision_plugin(self) -> dict:
        PluginAuthToken = apps.get_model("auth_token", "PluginAuthToken")
        _, token = PluginAuthToken.create_auth_token(organization=self)
        return {
            "pk": self.public_primary_key,
            "jsonData": {
                "stackId": self.stack_id,
                "orgId": self.org_id,
                "onCallApiUrl": settings.BASE_URL,
                "license": settings.LICENSE,
            },
            "secureJsonData": {"onCallToken": token},
        }

    def revoke_plugin(self):
        token_model = apps.get_model("auth_token", "PluginAuthToken")
        token_model.objects.filter(organization=self).delete()

    """
    Following methods: start_disable_maintenance_task, force_disable_maintenance, get_organization, get_verbal serve for
    MaintainableObject.
    """

    def start_disable_maintenance_task(self, countdown):
        maintenance_uuid = disable_maintenance.apply_async(
            args=(),
            kwargs={
                "organization_id": self.pk,
            },
            countdown=countdown,
        )
        return maintenance_uuid

    def force_disable_maintenance(self, user):
        disable_maintenance(organization_id=self.pk, force=True, user_id=user.pk)

    def get_organization(self):
        return self

    def get_team(self):
        return None

    def get_verbal(self):
        return self.org_title

    def notify_about_maintenance_action(self, text, send_to_general_log_channel=True):
        if send_to_general_log_channel:
            post_message_to_channel(self, self.general_log_channel_id, text)

    """
    Following methods:
    phone_calls_left, sms_left, emails_left, notifications_limit_web_report
    serve for calculating notifications' limits and composed from self.subscription_strategy.
    """

    def phone_calls_left(self, user):
        return self.subscription_strategy.phone_calls_left(user)

    def sms_left(self, user):
        return self.subscription_strategy.sms_left(user)

    # todo: manage backend specific limits in messaging backend
    def emails_left(self, user):
        return self.subscription_strategy.emails_left(user)

    def notifications_limit_web_report(self, user):
        return self.subscription_strategy.notifications_limit_web_report(user)

    def set_general_log_channel(self, channel_id, channel_name, user):
        if self.general_log_channel_id != channel_id:
            old_general_log_channel_id = self.slack_team_identity.cached_channels.filter(
                slack_id=self.general_log_channel_id
            ).first()
            old_channel_name = old_general_log_channel_id.name if old_general_log_channel_id else None
            self.general_log_channel_id = channel_id
            self.save(update_fields=["general_log_channel_id"])
            write_chatops_insight_log(
                author=user,
                event_name=ChatOpsEvent.DEFAULT_CHANNEL_CHANGED,
                chatops_type=ChatOpsType.SLACK,
                prev_channel=old_channel_name,
                new_channel=channel_name,
            )

    @property
    def web_link(self):
        return urljoin(self.grafana_url, "a/grafana-oncall-app/")

    @property
    def web_link_with_id(self):
        # It's a workaround to pass org id to the oncall gateway while proxying telegram requests
        return urljoin(self.grafana_url, f"a/grafana-oncall-app/?x-oncall-org-id={self.public_primary_key}")

    def __str__(self):
        return f"{self.pk}: {self.org_title}"

    # Insight logs
    @property
    def insight_logs_type_verbal(self):
        return "organization"

    @property
    def insight_logs_verbal(self):
        return self.org_title

    @property
    def insight_logs_serialized(self):
        return {
            "name": self.org_title,
            "is_resolution_note_required": self.is_resolution_note_required,
            "archive_alerts_from": self.archive_alerts_from.isoformat(),
        }

    @property
    def insight_logs_metadata(self):
        return {}