aeb35009be
Added integration with [zvonok.com](https://zvonok.com) service. Features: - Phone number validation - Test calls - Selection of pre-recorded audio - Making calls - Processing call status - Acknowledgment alert group (optional) To process the call status, it is required to add a postback with the GET method on the side of the zvonok.com service with the following format ([more info here](https://zvonok.com/ru-ru/guide/guide_postback/)): ```${ONCALL_BASE_URL}/zvonok/call_status_events?campaign_id={ct_campaign_id}&call_id={ct_call_id}&status={ct_status}&user_choice={ct_user_choice}``` The names of the transmitted parameters can be redefined through environment variables. --------- Co-authored-by: Innokentii Konstantinov <innokenty.konstantinov@grafana.com>
86 lines
3.6 KiB
Python
86 lines
3.6 KiB
Python
import logging
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from typing import Optional
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from django.apps import apps
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from apps.alerts.constants import ActionSource
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from apps.alerts.signals import user_notification_action_triggered_signal
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from apps.base.utils import live_settings
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from apps.zvonok.models.phone_call import ZvonokCallStatuses, ZvonokPhoneCall
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logger = logging.getLogger(__name__)
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def update_zvonok_call_status(call_id: str, call_status: str, user_choice: Optional[str] = None):
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UserNotificationPolicyLogRecord = apps.get_model("base", "UserNotificationPolicyLogRecord")
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status_code = ZvonokCallStatuses.DETERMINANT.get(call_status)
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if status_code is None:
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logger.warning(f"zvonok.update_zvonok_call_status: unexpected status call_id={call_id} status={call_status}")
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return
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zvonok_phone_call = ZvonokPhoneCall.objects.filter(call_id=call_id).first()
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if zvonok_phone_call is None:
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logger.warning(f"zvonok.update_zvonok_call_status: zvonok_phone_call not found call_id={call_id}")
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return
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logger.info(f"zvonok.update_zvonok_call_status: found zvonok_phone_call call_id={call_id}")
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zvonok_phone_call.status = status_code
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zvonok_phone_call.save(update_fields=["status"])
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phone_call_record = zvonok_phone_call.phone_call_record
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if phone_call_record is None:
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logger.warning(
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f"zvonok.update_zvonok_call_status: zvonok_phone_call has no phone_call record call_id={call_id} "
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f"status={call_status}"
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)
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return
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logger.info(
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f"zvonok.update_zvonok_call_status: found phone_call_record id={phone_call_record.id} "
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f"call_id={call_id} status={call_status}"
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)
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log_record_type = None
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log_record_error_code = None
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success_statuses = [ZvonokCallStatuses.USER, ZvonokCallStatuses.COMPL_FINISHED]
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if status_code in success_statuses:
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log_record_type = UserNotificationPolicyLogRecord.TYPE_PERSONAL_NOTIFICATION_SUCCESS
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else:
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log_record_type = UserNotificationPolicyLogRecord.TYPE_PERSONAL_NOTIFICATION_FAILED
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log_record_error_code = UserNotificationPolicyLogRecord.ERROR_NOTIFICATION_PHONE_CALL_FAILED
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if log_record_type is not None:
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log_record = UserNotificationPolicyLogRecord(
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type=log_record_type,
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notification_error_code=log_record_error_code,
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author=phone_call_record.receiver,
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notification_policy=phone_call_record.notification_policy,
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alert_group=phone_call_record.represents_alert_group,
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notification_step=phone_call_record.notification_policy.step
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if phone_call_record.notification_policy
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else None,
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notification_channel=phone_call_record.notification_policy.notify_by
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if phone_call_record.notification_policy
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else None,
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)
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log_record.save()
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logger.info(
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f"zvonok.update_zvonok_call_status: created log_record log_record_id={log_record.id} "
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f"type={log_record_type}"
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)
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user_notification_action_triggered_signal.send(sender=update_zvonok_call_status, log_record=log_record)
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if user_choice and user_choice == live_settings.ZVONOK_POSTBACK_USER_CHOICE_ACK:
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alert_group = phone_call_record.represents_alert_group
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user = phone_call_record.receiver
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logger.info(
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f"zvonok.update_zvonok_call_status: processing user choice"
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f" phone_call_record id={phone_call_record.id} zvonok_phone_call_id={call_id} "
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f"alert_group_id={alert_group.id} user_id={user.id}"
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)
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alert_group.acknowledge_by_user(user, action_source=ActionSource.PHONE)
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