03ff4c5426
1. Wrap whole message in twiml <Gather> - that's an actual fix 2. Use twilio helper lib to build twiml queries 3. URLencode twimlquery only once before making a call to reduce code duplication. --------- Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
95 lines
3.1 KiB
Python
95 lines
3.1 KiB
Python
import logging
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from django.urls import reverse
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from twilio.twiml.voice_response import Gather, VoiceResponse
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from apps.alerts.constants import ActionSource
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from apps.twilioapp.models import TwilioPhoneCall
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from common.api_helpers.utils import create_engine_url
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logger = logging.getLogger(__name__)
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def process_gather_data(call_sid: str, digit: str) -> VoiceResponse:
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"""
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The function processes pressed digit at call time
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Args:
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call_sid (str):
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digit (str): user pressed digit
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Returns:
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response (VoiceResponse)
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"""
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response = VoiceResponse()
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success_messages = {
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"1": "Acknowledged",
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"2": "Resolved",
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"3": "Silenced",
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}
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if digit in ["1", "2", "3"]:
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# Success case
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msg = success_messages.get(digit, f"You have pressed digit {digit}")
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response.say(msg)
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process_digit(call_sid, digit)
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else:
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# Error wrong digit pressing
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gather = Gather(action=get_gather_url(), method="POST", num_digits=1)
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response.say("Wrong digit")
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gather.say(get_alert_group_gather_instructions())
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response.append(gather)
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return response
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def process_digit(call_sid, digit):
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"""
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The function get Phone Call instance according to call_sid
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and run process of pressed digit
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Args:
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call_sid (str):
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digit (str):
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Returns:
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"""
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if call_sid and digit:
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logger.info(f"twilioapp.process_digit: processing sid={call_sid} digit={digit}")
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twilio_phone_call = TwilioPhoneCall.objects.filter(sid=call_sid).first()
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if twilio_phone_call is None:
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logger.info(f"twilioapp.process_digit: twilio_phone_call not found sid={call_sid}")
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return
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logger.info(f"twilioapp.process_digit: found twilio_phone_call sid={call_sid} digit={digit}")
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phone_call_record = twilio_phone_call.phone_call_record
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if phone_call_record is None:
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logger.info(f"twilioapp.process_digit: twilio_phone_call has no phone_call_record sid={call_sid}")
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return
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logger.info(f"twilioapp.process_digit: found phone_call_record id={phone_call_record.id} sid={call_sid}")
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alert_group = phone_call_record.represents_alert_group
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user = phone_call_record.receiver
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logger.info(
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f"twilioapp.process_digit: processing digit phone_call_record id={phone_call_record.id} "
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f"twilio_phone_call_sid={call_sid} digit={digit} alert_group_id={alert_group.id} user_id={user.id}"
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)
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if digit == "1":
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alert_group.acknowledge_by_user_or_backsync(user, action_source=ActionSource.PHONE)
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elif digit == "2":
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alert_group.resolve_by_user_or_backsync(user, action_source=ActionSource.PHONE)
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elif digit == "3":
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alert_group.silence_by_user_or_backsync(user, silence_delay=1800, action_source=ActionSource.PHONE)
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def get_gather_url():
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return create_engine_url(reverse("twilioapp:gather"))
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def get_alert_group_gather_instructions():
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return "Press 1 to acknowledge, 2 to resolve, 3 to silence for 30 minutes"
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