{
  "description": "Added Routes SMS and Call escalation",
  "states": [
    {
      "name": "Trigger",
      "type": "trigger",
      "transitions": [
        {
          "next": "sms_select_target",
          "event": "incomingMessage"
        },
        {
          "next": "call_select_target",
          "event": "incomingCall"
        },
        {
          "event": "incomingConversationMessage"
        },
        {
          "event": "incomingRequest"
        },
        {
          "event": "incomingParent"
        }
      ],
      "properties": {
        "offset": {
          "x": 80,
          "y": -200
        }
      }
    },
    {
      "name": "send_alert_from_sms",
      "type": "make-http-request",
      "transitions": [
        {
          "next": "send_alert_from_sms_success",
          "event": "success"
        },
        {
          "next": "send_alert_from_sms_fail",
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -370,
          "y": 500
        },
        "method": "POST",
        "content_type": "application/json;charset=utf-8",
        "body": "{\"from\":\"{{trigger.message.From}}\",\"message\":\"{{trigger.message.Body}}\",\"target\":\"{{widgets.sms_select_target.inbound.Body}}\"}",
        "url": "<YOUR_INTEGRATION_URL>"
      }
    },
    {
      "name": "send_alert_from_sms_success",
      "type": "send-message",
      "transitions": [
        {
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -700,
          "y": 780
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "{{flow.channel.address}}",
        "message_type": "custom",
        "to": "{{contact.channel.address}}",
        "body": "Alert sent successfully"
      }
    },
    {
      "name": "send_alert_from_sms_fail",
      "type": "send-message",
      "transitions": [
        {
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -340,
          "y": 780
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "{{flow.channel.address}}",
        "message_type": "custom",
        "to": "{{contact.channel.address}}",
        "body": "Failed to send alert: Status({{widgets.send_escalation.status_code}})"
      }
    },
    {
      "name": "describe_alert_from_call",
      "type": "gather-input-on-call",
      "transitions": [
        {
          "event": "keypress"
        },
        {
          "next": "send_alert_from_call",
          "event": "speech"
        },
        {
          "event": "timeout"
        }
      ],
      "properties": {
        "speech_timeout": "auto",
        "offset": {
          "x": 350,
          "y": 310
        },
        "loop": 1,
        "finish_on_key": "#",
        "say": "Describe the alert to send. Press pound when finished.",
        "stop_gather": true,
        "gather_language": "en",
        "profanity_filter": "true",
        "timeout": 60
      }
    },
    {
      "name": "send_alert_from_call",
      "type": "make-http-request",
      "transitions": [
        {
          "next": "send_alert_from_call_success",
          "event": "success"
        },
        {
          "next": "send_alert_from_call_fail",
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": 350,
          "y": 580
        },
        "method": "POST",
        "content_type": "application/json;charset=utf-8",
        "body": "{\"from\":\"{{trigger.call.From}}\", \"message\":\"{{widgets.describe_alert_from_call.SpeechResult}} \",\"target\":\"{{widgets.call_set_target.target}}\"}",
        "url": "<YOUR_INTEGRATION_URL>"
      }
    },
    {
      "name": "send_alert_from_call_success",
      "type": "say-play",
      "transitions": [
        {
          "event": "audioComplete"
        }
      ],
      "properties": {
        "offset": {
          "x": 200,
          "y": 950
        },
        "loop": 1,
        "say": "Alert sent successfully"
      }
    },
    {
      "name": "send_alert_from_call_fail",
      "type": "say-play",
      "transitions": [
        {
          "event": "audioComplete"
        }
      ],
      "properties": {
        "offset": {
          "x": 630,
          "y": 950
        },
        "loop": 1,
        "say": "Failed to send alert: Status   ({{widgets.send_alert_from_call.status_code}})"
      }
    },
    {
      "name": "sms_select_target",
      "type": "send-and-wait-for-reply",
      "transitions": [
        {
          "next": "sms_validate_target",
          "event": "incomingMessage"
        },
        {
          "next": "sms_select_target_timeout",
          "event": "timeout"
        },
        {
          "event": "deliveryFailure"
        }
      ],
      "properties": {
        "offset": {
          "x": -330,
          "y": -50
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "{{flow.channel.address}}",
        "message_type": "custom",
        "body": "Which target do you want to send the alert to?\nabc \ndefault",
        "timeout": "300"
      }
    },
    {
      "name": "sms_select_target_timeout",
      "type": "send-message",
      "transitions": [
        {
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -80,
          "y": 210
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "{{flow.channel.address}}",
        "message_type": "custom",
        "to": "{{contact.channel.address}}",
        "body": "Target select timed out, send the alert again to start over."
      }
    },
    {
      "name": "sms_validate_target",
      "type": "split-based-on",
      "transitions": [
        {
          "next": "sms_validate_target_fail",
          "event": "noMatch"
        },
        {
          "next": "send_alert_from_sms",
          "event": "match",
          "conditions": [
            {
              "friendly_name": "If value equal_to abc",
              "arguments": ["{{widgets.sms_select_target.inbound.Body}}"],
              "type": "matches_any_of",
              "value": "abc,default"
            }
          ]
        }
      ],
      "properties": {
        "input": "{{widgets.sms_select_target.inbound.Body}}",
        "offset": {
          "x": -590,
          "y": 210
        }
      }
    },
    {
      "name": "sms_validate_target_fail",
      "type": "send-message",
      "transitions": [
        {
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -700,
          "y": 500
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "{{flow.channel.address}}",
        "message_type": "custom",
        "to": "{{contact.channel.address}}",
        "body": "{{widgets.sms_select_target.inbound.Body}} is not a valid target."
      }
    },
    {
      "name": "call_select_target",
      "type": "gather-input-on-call",
      "transitions": [
        {
          "next": "call_select_validate",
          "event": "keypress"
        },
        {
          "event": "speech"
        },
        {
          "event": "timeout"
        }
      ],
      "properties": {
        "number_of_digits": 1,
        "speech_timeout": "auto",
        "offset": {
          "x": 350,
          "y": 50
        },
        "loop": 1,
        "finish_on_key": "#",
        "say": "Which target do you want to send to? Press 1 for ABC. \nPress 2 for default.",
        "stop_gather": true,
        "gather_language": "en",
        "profanity_filter": "true",
        "timeout": 5
      }
    },
    {
      "name": "call_select_validate",
      "type": "split-based-on",
      "transitions": [
        {
          "next": "call_select_target",
          "event": "noMatch"
        },
        {
          "next": "call_set_target",
          "event": "match",
          "conditions": [
            {
              "friendly_name": "If value matches_any_of 1,2",
              "arguments": ["{{widgets.call_select_target.Digits}}"],
              "type": "matches_any_of",
              "value": "1,2"
            }
          ]
        }
      ],
      "properties": {
        "input": "{{widgets.call_select_target.Digits}}",
        "offset": {
          "x": 760,
          "y": 50
        }
      }
    },
    {
      "name": "call_set_target",
      "type": "set-variables",
      "transitions": [
        {
          "next": "describe_alert_from_call",
          "event": "next"
        }
      ],
      "properties": {
        "variables": [
          {
            "value": "{% if widgets.call_select_target.Digits == \"1\" %}abc{% elsif widgets.call_select_target.Digits == \"2\" %}default{% endif %}",
            "key": "target"
          }
        ],
        "offset": {
          "x": 760,
          "y": 300
        }
      }
    }
  ],
  "initial_state": "Trigger",
  "flags": {
    "allow_concurrent_calls": true
  }
}