Commit graph

105 commits

Author SHA1 Message Date
Joey Orlando
05ec0f97b5
fix issue in /escalate Slack command when selecting a team (#3381)
# Which issue(s) this PR fixes

Closes https://github.com/grafana/support-escalations/issues/8380

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-11-20 15:27:01 -05:00
Matias Bordese
3b90c6544b
Avoid msg_too_long errors when posting/updating slack resolution note (#3372) 2023-11-20 12:17:07 +00:00
Matias Bordese
eb849678a6
Update slack user group update not to retry on some errors (#3363) 2023-11-16 13:41:42 +00:00
Matias Bordese
e1e56fc414
Truncate resolution note text in slack message to satisfy block limits (#3351)
This should help with some retrying tasks.
2023-11-16 13:15:04 +00:00
Vadim Stepanov
456829f768
Pass all integration labels down to alert groups (#3302)
Reverts grafana/oncall#3301
2023-11-08 14:04:58 +00:00
Matias Bordese
ac01dd173d
Improve user permissions query (#3291)
The query for checking a user permission (used to get users from a Slack
usergroup, for example) is timing out (and generating retries, besides
affecting some use cases:
[logs](https://ops.grafana-ops.net/explore?panes=%7B%22FCQ%22:%7B%22datasource%22:%22c-R8UWvVk%22,%22queries%22:%5B%7B%22refId%22:%22A%22,%22expr%22:%22%7Bnamespace%3D%5C%22amixr-prod%5C%22,%20cluster%3D%5C%22prod-us-central-0%5C%22%7D%20%7C%3D%20%5C%22Timeout%20exceeded%20in%20regular%20expression%20match.%5C%22%22,%22queryType%22:%22range%22,%22datasource%22:%7B%22type%22:%22loki%22,%22uid%22:%22c-R8UWvVk%22%7D,%22editorMode%22:%22code%22%7D%5D,%22range%22:%7B%22from%22:%22now-6h%22,%22to%22:%22now%22%7D%7D%7D&schemaVersion=1&orgId=1)):

`django.db.utils.OperationalError: (3699, 'Timeout exceeded in regular
expression match.')`

Change to a `contains` query except for SQLite (not supported), where a
simplified version of the original regex query is used.
2023-11-07 16:58:16 +00:00
Joey Orlando
2cbb20601e
Improve performance of GET /users and GET /teams endpoints used by add responders popup (#3241)
# What this PR does

- Improve performance of the specific `GET /users` and `GET /teams`
calls that're made by the Add Responders dropdown in the UI
- Add `GET /team/{teamId}` internal API route (needed by Grafana
Incident team for their Add Responders changes)
- Some UI improvements to the Add Responders popup (loading state +
pre-fetch users and teams when the drawer is opened)
- Re-enable django-admin only if `settings.SILK_PROFILER_ENABLED ==
True` (need to be able to log into django admin to auth to silk routes)

Closes #3231 
Closes https://github.com/grafana/oncall-private/issues/2252

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-11-03 12:40:54 -04:00
Joey Orlando
697248dc75
Add responders improvements (#3128)
# What this PR does

https://www.loom.com/share/c5e10b5ec51343d0954c6f41cfd6a5fb

## Summary of backend changes
- Add `AlertReceiveChannel.get_orgs_direct_paging_integrations` method
and `AlertReceiveChannel.is_contactable` property. These are needed to
be able to (optionally) filter down teams, in the `GET /teams` internal
API endpoint
([here](https://github.com/grafana/oncall/pull/3128/files#diff-a4bd76e557f7e11dafb28a52c1034c075028c693b3c12d702d53c07fc6f24c05R55-R63)),
to just teams that have a "contactable" Direct Paging integration
- `engine/apps/alerts/paging.py`
- update these functions to support new UX. In short `direct_paging` no
longer takes a list of `ScheduleNotifications` or an `EscalationChain`
object
  - add `user_is_oncall` helper function
- add `_construct_title` helper function. In short if no `title` is
provided, which is the case for Direct Pages originating from OnCall
(either UI or Slack), then the format is `f"{from_user.username} is
paging <team.name (if team is specified> <comma separated list of
user.usernames> to join escalation"`
- `engine/apps/api/serializers/team.py` - add
`number_of_users_currently_oncall` attribute to response schema
([code](https://github.com/grafana/oncall/pull/3128/files#diff-26af48f796c9e987a76447586dd0f92349783d6ea6a0b6039a2f0f28bd58c2ebR45-R52))
- `engine/apps/api/serializers/user.py` - add `is_currently_oncall`
attribute to response schema
([code](https://github.com/grafana/oncall/pull/3128/files#diff-6744b5544ebb120437af98a996da5ad7d48ee1139a6112c7e3904010ab98f232R157-R162))
- `engine/apps/api/views/team.py` - add support for two new optional
query params `only_include_notifiable_teams` and `include_no_team`
([code](https://github.com/grafana/oncall/pull/3128/files#diff-a4bd76e557f7e11dafb28a52c1034c075028c693b3c12d702d53c07fc6f24c05R55-R70))
- `engine/apps/api/views/user.py`
- in the `GET /users` internal API endpoint, when specifying the
`search` query param now also search on `teams__name`
([code](https://github.com/grafana/oncall/pull/3128/files#diff-30309629484ad28e6fe09816e1bd226226d652ea977b6f3b6775976c729bf4b5R223);
this is a new UX requirement)
- add support for a new optional query param, `is_currently_oncall`, to
allow filtering users based on.. whether they are currently on call or
not
([code](https://github.com/grafana/oncall/pull/3128/files#diff-30309629484ad28e6fe09816e1bd226226d652ea977b6f3b6775976c729bf4b5R272-R282))
- remove `check_availability` endpoint (no longer used with new UX; also
removed references in frontend code)
- `engine/apps/slack/scenarios/paging.py` and
`engine/apps/slack/scenarios/manage_responders.py` - update Slack
workflows to support new UX. Schedules are no longer a concept here.
When creating a new alert group via `/escalate` the user either
specifies a team and/or user(s) (they must specify at least one of the
two and validation is done here to check this). When adding responders
to an existing alert group it's simply a list of users that they can
add, no more schedules.
- add `Organization.slack_is_configured` and
`Organization.telegram_is_configured` properties. These are needed to
support [this new functionality
](https://github.com/grafana/oncall/pull/3128/files#diff-9d96504027309f2bd1e95352bac1433b09b60eb4fafb611b52a6c15ed16cbc48R271-R272)
in the `AlertReceiveChannel` model.

## Summary of frontend changes
- Refactor/rename `EscalationVariants` component to `AddResponders` +
remove `grafana-plugin/src/containers/UserWarningModal` (no longer
needed with new UX)
- Remove `grafana-plugin/src/models/user.ts` as it seemed to be a
duplicate of `grafana-plugin/src/models/user/user.types.ts`

Related to https://github.com/grafana/incident/issues/4278

- Closes #3115
- Closes #3116
- Closes #3117
- Closes #3118 
- Closes #3177 

## TODO
- [x] make frontend changes
- [x] update Slack backend functionality
- [x] update public documentation
- [x] add/update e2e tests

## Post-deploy To-dos
- [ ] update dev/ops/production Slack bots to update `/escalate` command
description (should now say "Direct page a team or user(s)")

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-10-27 12:12:07 -04:00
Yulya Artyukhina
f239fd7798
Quickfix for getting alert group from slack message payload (#3195)
# What this PR does

## Which issue(s) this PR fixes
https://github.com/grafana/oncall-private/issues/2217

## Checklist

- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-10-25 16:32:55 +00:00
Matias Bordese
848bd1277f
Handle None role when syncing users from Grafana (#3147)
Fixes https://github.com/grafana/oncall-private/issues/2201
2023-10-19 17:39:08 +00:00
Vadim Stepanov
8b2212c7dc
Improve Slack error handling (#3000)
# What this PR does

- Rename `SlackClientWithErrorHandling` to just `SlackClient`
- Add more error classes + improve the way errors are raised based on
the Slack error code
- Add API call retries on Slack server errors (e.g. when Slack returns
`5xx` errors)
- Refactor some methods working with Slack API + add tests

## Which issue(s) this PR fixes

- https://github.com/grafana/oncall-private/issues/1837
- https://github.com/grafana/oncall-private/issues/1840
- https://github.com/grafana/oncall-private/issues/1842

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-12 09:49:16 +00:00
Joey Orlando
4b0bb86ce4
Notify user when their shift swap request is taken (#2992)
# What this PR does

Closes #2868

**Slack thread message**
<img width="442" alt="Screenshot 2023-09-07 at 15 47 30"
src="https://github.com/grafana/oncall/assets/9406895/f8f39341-4d18-4a43-88be-066993275fcd">

**Push notification**
Clicking on the push notification goes to the SSR detail view

<img width="423" alt="Screenshot 2023-09-07 at 15 48 59"
src="https://github.com/grafana/oncall/assets/9406895/5bb0fbf3-3e55-47e3-bf24-9cb5690dc17c">


## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-07 14:59:54 +00:00
Vadim Stepanov
0d7352a17b
Fix handling Slack rate limits (#2991)
## Which issue(s) this PR fixes

https://github.com/grafana/oncall-private/issues/2156

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-07 11:25:29 +00:00
Vadim Stepanov
d90cf0f593
Fix Slack integration leftovers after disconnecting (#2986)
# What this PR does

Improve Slack disconnect cleanup:
- Reset Slack user group for schedules
- Reset Slack user identity for deleted users

## Which issue(s) this PR fixes

https://github.com/grafana/oncall-private/issues/1962

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-07 08:42:30 +00:00
Vadim Stepanov
31759fdf80
Don't update Slack user groups for deleted organizations (#2985)
# What this PR does

Make sure that Slack user groups are not getting updated for deleted
orgs.
Without this change, there could be issues with backends in multiple
clusters trying to update a single Slack user group after migrating an
org to another cluster (organizations get soft deleted from the original
cluster after migration).

## Which issue(s) this PR fixes

https://github.com/grafana/support-escalations/issues/6936

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-06 16:02:01 +00:00
Matias Bordese
5b052afb36
Handle slack resolution note errors consistently (#2976) 2023-09-06 12:15:28 +00:00
Joey Orlando
a9155130df
update slack_sdk dependency to latest version (#2947)
# What this PR does

- update `slackclient` dependency to latest version. The version we were
using was 5 years old 😲
- first followed the v2 migration guide
[here](https://github.com/slackapi/python-slack-sdk/wiki/Migrating-to-2.x)
followed by the v3 migration guide
[here](https://slack.dev/python-slack-sdk/v3-migration/). The main
changes were:
    - The PyPI project was renamed from `slackclient` to `slack_sdk`
- it is discouraged/harder to call `api_call` and encouraged to call the
helper methods (ex. `chat_postMessage`;
[note](https://github.com/slackapi/python-slack-sdk/wiki/Migrating-to-2.x#web-client-api-changes)
in migration guide docs)
- In 1.x, a failed api call would return the error payload to you and
have you handle the error. In 2.x, a failed api call will throw an
exception. To handle this in your code, you will have to wrap api calls
with a try except block. Since we overload `WebClient.api_call` this was
an easy change and only required a one line change
- remove `apps.slack.slack_client.slack_server.SlackClientServer` class.
The new version of `slack_sdk` handles the case that we needed to
overload for in the first place.
- merged `apps/slack/slack_client/slack_client.py` and
`apps/slack/slack_client/exceptions.py` into `apps/slack/client.py`

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-05 11:31:59 +02:00
Vadim Stepanov
a2851d3f81
Refactor AlertGroup.slack_message (#2957)
# What this PR does

Refactors the foreign key relationship between `AlertGroup` and
`SlackMessage` models (see
https://github.com/grafana/oncall-private/issues/1867 for more info).

## Which issue(s) this PR fixes

https://github.com/grafana/oncall-private/issues/1867

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-04 18:03:18 +00:00
Vadim Stepanov
f7bdcf3d36
Fix SlackMessage._alert_group issue (#2945)
# What this PR does

Fixes  https://github.com/grafana/oncall-private/issues/2091

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-01 14:47:10 +00:00
Joey Orlando
1d089aa7a3
fix IntegrityErrors occuring when creating ResolutionNoteSlackMessage objects (#2933)
# What this PR does

## Which issue(s) this PR fixes

Closes https://github.com/grafana/oncall-private/issues/1822

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-01 08:14:59 +00:00
Joey Orlando
73da83274a
Update Shift Swap Request Slack message formatting (#2918)
# What this PR does

Updates Shift Swap Request Slack message formatting to be consistent
with UI mockups:

**New Request**
![Screenshot 2023-08-30 at 12 18
54](https://github.com/grafana/oncall/assets/9406895/712a13e2-b768-4be6-b066-c5daa98446eb)

**Accepted**
![Screenshot 2023-08-30 at 12 19
41](https://github.com/grafana/oncall/assets/9406895/84d14adf-bb48-4ba8-bee2-eb7931ef2d55)


**Deleted**
![Screenshot 2023-08-30 at 12 19
01](https://github.com/grafana/oncall/assets/9406895/9bda06c8-5ce7-405b-9303-b160eac4d635)


## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-01 07:53:27 +02:00
Matias Bordese
0e75be96df
Fix slack schedule notification settings dialog (#2902)
Fixes https://github.com/grafana/oncall/issues/2647
2023-08-29 15:07:02 +00:00
Joey Orlando
c811a2ad15
Address bug when taking a Shift Swap Request and the Slack message is not updated (#2886)
# What this PR does

Address bug when a Shift Swap Request is accepted either via the web or
mobile UI, and the Slack message is not
updated to reflect the latest state.

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-08-28 11:55:17 +02:00
Joey Orlando
d5e1e9ade2
add interactive api endpoint integration test
for accepting shift swap requests
2023-08-28 10:02:55 +02:00
Vadim Stepanov
6f3c62e05f
Add stack slug to organization options for direct paging (#2743)
# What this PR does

Adds stack slug to organization options for `/escalate` (a single
Grafana org might have multiple stacks).

<img width="514" alt="Screenshot 2023-08-03 at 14 24 58"
src="https://github.com/grafana/oncall/assets/20116910/4a43867d-6f6e-4050-a30e-204aeaded663">

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-08-03 14:36:07 +01:00
Joey Orlando
2576954b51
add shifts property to shift swap request response schema + finalize slack message layout (#2712)
# What this PR does

- drop `GET /api/internal/v1/shift_swaps/<id>/shifts` endpoint in favour
of adding a `shifts` property to the response schema for all shift swap
endpoints (expect `GET /api/internal/v1/shift_swaps` (ie. list all))
- Update the Slack message layout:

<img width="590" alt="Screenshot 2023-08-01 at 17 28 44"
src="https://github.com/grafana/oncall/assets/9406895/84a51614-5dd6-48ec-ae81-fef4bc32fec9">

**Note**: about the highlighted lines. This is a small issue w/ the
`ShiftSwapRequest.shifts` method. @matiasb is already helping out here 🙏

**Other stuff**
- adds some type hints related to the code I was working around with
- slightly refactor `apps.slack.utils.format_datetime_to_slack` to make
it more generic for the use case in this PR

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-08-01 14:21:02 -04:00
Joey Orlando
f77a54b518
Shift Swap Requests in Slack + improve typing for Slack django app (#2653)
# What this PR does

**Shift Swap Requests**

https://www.loom.com/share/860c3337b338412cbd2ac4024260f3e8?sid=3d91b558-b4de-4351-8b45-8a99b7302346

**Other**
- Drastically improve the typing in the `slack` Django app, and several
other models/functions that were consumed by logic within the `slack`
Django app (ex. setting `RelatedManager` type hints on various models)
https://www.loom.com/share/da6b9984519c48d59a45d3c93c08d7dc

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-07-28 15:11:38 +00:00
Vadim Stepanov
faa7099297
Direct paging: page if acked or silenced, show warning when resolved (#2639)
# What this PR does

The current implementation of the direct paging feature doesn't page
additional responders if the alert group is acknowledged, silenced, or
resolved, and doesn't show any warnings for such cases.
This PR makes so that adding responders for silenced & acknowledged
alert groups actually pages the selected user / schedule. For resolved
alert groups, a warning message will be shown both in web UI and Slack.

## Which issue(s) this PR fixes

Related to https://github.com/grafana/oncall/issues/2442

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-07-26 13:25:26 +01:00
Vadim Stepanov
fa1ca0dfa6
Fix Slack direct paging issue when there are >100 schedules (#2594)
# What this PR does

Fix Slack direct paging issue when there are >100 schedules.

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-07-19 13:52:05 +00:00
Yulya Artyukhina
adfb496a81
Fix slack channels sync (#2571)
# What this PR does
- Fixes issue with slack channels sync periodic tasks when we get slack
rate limit exception.
- Adds check for active task id to avoid starting multiple tasks for one
slack team.

Collecting channels for slack for some teams causes rate limit
exception, which causes the task to restart and start collecting slack
channels from the beginning. This PR adds new paginated api call and
refactors the slack channel sync task to continue collect data after
rate limit from the step before it was raised using `cursor` value from
the slack response.


## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)

---------

Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
2023-07-19 07:17:21 +00:00
Vadim Stepanov
56743857ee
Update Slack "invite" feature to use direct paging (#2562)
# What this PR does

Refactors the "invite" functionality in Slack to use direct paging and
be more consistent with the web UI and `/escalate` Slack command.

## Screenshots

### Alert group buttons

Before:

<img width="609" alt="Screenshot 2023-07-17 at 22 40 47"
src="https://github.com/grafana/oncall/assets/20116910/68fad5a4-5011-4d74-b1c7-362bdb4f8cf0">


After (replace "Invite..." dropdown with "Responders" button, swap it
with the silence button):
<img width="587" alt="Screenshot 2023-07-17 at 22 37 19"
src="https://github.com/grafana/oncall/assets/20116910/50b42057-f46b-4558-ab1c-56c34a15af5e">


### What happens when clicking on "Responders"

The following modal opens up with a list of currently paged users and
inputs to page more users/schedules:

<img width="514" alt="Screenshot 2023-07-17 at 22 37 52"
src="https://github.com/grafana/oncall/assets/20116910/70bd2853-d459-4343-8b25-8519ac0098f7">

This is supposed to be the Slack equivalent of this part of the web UI:

<img width="601" alt="Screenshot 2023-07-17 at 22 47 17"
src="https://github.com/grafana/oncall/assets/20116910/101e1229-a5c4-404f-8388-eceee3e4820f">


## Which issue(s) this PR fixes

https://github.com/grafana/oncall/issues/2336

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-07-18 08:36:11 +00:00
Vadim Stepanov
69bafb61f1
Direct paging improvements (#2537)
# What this PR does

- Deprecates `/oncall` Slack command in favour of `/esalate` (direct
paging) + fixes a regression bug in both commands
- Unifies direct paging UX across Slack & Web UI (or at least makes an
attempt to make things more similar). Kudos to @iskhakov for all the
great work on this recently!
- A bunch of minor changes that hopefully make direct paging more usable
- TODO: documentation updates will be added in a separate PR

## Screenshots

### No issues scenario

Slack:

<img width="522" alt="Screenshot 2023-07-14 at 23 53 11"
src="https://github.com/grafana/oncall/assets/20116910/ec15a18f-d817-4177-b1f2-6b89d79bb361">


Web UI: 

<img width="1172" alt="Screenshot 2023-07-14 at 23 52 25"
src="https://github.com/grafana/oncall/assets/20116910/813f967c-2fdd-4868-9287-487dbfa7cea6">


### Not configured scenario

Slack:

<img width="519" alt="Screenshot 2023-07-14 at 23 45 22"
src="https://github.com/grafana/oncall/assets/20116910/932fa05c-81ea-42ca-be80-41b05f767d3e">

Web UI:

<img width="1172" alt="Screenshot 2023-07-14 at 23 47 31"
src="https://github.com/grafana/oncall/assets/20116910/6bcb07e4-2e50-4120-9fac-be8b0277e181">

### `/oncall` deprecation warning

<img width="521" alt="Screenshot 2023-07-17 at 10 31 56"
src="https://github.com/grafana/oncall/assets/20116910/4ff28337-1693-4af0-81d9-9eda90099c1b">


## Which issue(s) this PR fixes

https://github.com/grafana/oncall/issues/2442

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-07-17 14:21:56 +01:00
Joey Orlando
385e1377d6
remove deprecated backend code (#2502)
# What this PR does

See more details comments alongside the code.

Regarding frontend changes, the main changes in this PR are to remove
unused fields on the `Team` interface + unused methods on the `Team`
model.

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required) (N/A)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required) (N/A)
2023-07-12 02:07:45 -04:00
Joey Orlando
90e0b21d3e
remove SlackActionRecord model/table (#2201)
# What this PR does

Closes #2169 

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-06-13 10:56:06 +00:00
Joey Orlando
9dde1805aa
add mypy static type checker to backend codebase (#2151)
# What this PR does

- Adds [`mypy` static type checking](https://mypy-lang.org/) to our CI
pipeline. Currently there is still a **ton** of errors being returned by
the tool, as we'll need to fix pre-existing errors. I think we can
slowly chip away at these errors in small PRs, doing them all in one
large PR is likely very risky.
- Also, this PR starts chipping away at one of the main type errors that
we have which is accessing the `datetime` class (from the `datetime`
library) or `timedelta` function on the `django.utils.timezone` module.
Basically we should be instead accessing these two objects from the
native `datetime` module. This makes sense because the [`__all__`
attribute](https://github.com/django/django/blob/main/django/utils/timezone.py#L14-L30)
in `django.utils.timezone` does not re-export `datetime` or `timedelta`.
- splits `engine` dependencies out into `requirements.txt` and
`requirements-dev.txt`

## Checklist

- [ ] Unit, integration, and e2e (if applicable) tests updated (N/A)
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required) (N/A)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required) (N/A)
2023-06-12 12:50:33 -04:00
Joey Orlando
ea9b7a6331
Fix warnings when running backend tests (#2079)
# What this PR does

- update `make test` to always use `settings.ci-test`. Right now it will
use whatever the value of `DJANGO_SETTINGS_MODULE` is in
`./dev/.env.dev`, which causes ~45 tests to fail
- Fix several Python warnings that we see when running the tests
```bash
RemovedInDjango40Warning: The providing_args argument is deprecated. As it is purely documentational, it has no replacement. If you rely on this argument as documentation, you can move the text to a code comment or docstring.
    alert_create_signal = django.dispatch.Signal(
```

```bash
PytestCollectionWarning: cannot collect test class 'TestOnlyBackend' because it has a __init__ constructor (from: apps/api/tests/test_alert_receive_channel_template.py)
    class TestOnlyBackend(BaseMessagingBackend):
```

```bash
DeprecationWarning: The parameter 'use_aliases' in emoji.emojize() is deprecated and will be removed in version 2.0.0. Use language='alias' instead.
  To hide this warning, pin/downgrade the package to 'emoji~=1.6.3'
    return emoji.emojize(self.verbal_name, use_aliases=True)
```

```bash
DateTimeField CustomOnCallShift.start received a naive datetime (2023-06-01 12:53:12) while time zone support is active.
    warnings.warn("DateTimeField %s received a naive datetime (%s)"
```

```bash
apps/twilioapp/tests/test_phone_calls.py::test_resolve_by_phone
  /etc/app/apps/twilioapp/tests/test_phone_calls.py:173: DeprecationWarning: The 'text' argument to find()-type methods is deprecated. Use 'string' instead.
    content = BeautifulSoup(content, features="html.parser").findAll(text=True)
```

```bash
apps/twilioapp/tests/test_phone_calls.py::test_resolve_by_phone
apps/twilioapp/tests/test_phone_calls.py::test_wrong_pressed_digit
  /usr/local/lib/python3.11/site-packages/bs4/builder/__init__.py:545: XMLParsedAsHTMLWarning: It looks like you're parsing an XML document using an HTML parser. If this really is an HTML document (maybe it's XHTML?), you can ignore or filter this warning. If it's XML, you should know that using an XML parser will be more reliable. To parse this document as XML, make sure you have the lxml package installed, and pass the keyword argument `features="xml"` into the BeautifulSoup constructor.
```

```bash
apps/twilioapp/tests/test_phone_calls.py::test_forbidden_requests
  /usr/local/lib/python3.11/site-packages/social_django/urls.py:15: RemovedInDjango40Warning: django.conf.urls.url() is deprecated in favor of django.urls.re_path().
    url(r'^login/(?P<backend>[^/]+){0}$'.format(extra), views.auth,
```

```bash
apps/twilioapp/tests/test_phone_calls.py: 66 warnings
  /usr/local/lib/python3.11/site-packages/debug_toolbar/utils.py:255: DeprecationWarning: currentThread() is deprecated, use current_thread() instead
    thread = threading.currentThread()
```


## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-06-06 18:38:00 +00:00
Joey Orlando
cf949ac8fe
Revert "Revert slack org does not exist changes breaking escalate command (#2057)" (#2096)
# What this PR does

Closes https://github.com/grafana/oncall-private/issues/1836

- Revert "Revert slack org does not exist changes breaking escalate
command (#2057)" + add some unit tests to ensure we don't break the
`/escalate` command in the future
- cleanup how we destructure the `payload` dict in the endpoint handler

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-06-06 12:53:45 +00:00
Vadim Stepanov
d1373b58d2
Fix orphaned messages in Slack (#2023)
# What this PR does
Reworks Slack handlers for buttons and select menus for AG Slack
messages.

<img width="602" alt="Screenshot 2023-05-31 at 19 34 05"
src="https://github.com/grafana/oncall/assets/20116910/857bf096-7bdd-427b-94b6-15aad873a8ac">


## Current implementation

- It's possible to end up with orphaned Slack messages that are posted
to Slack but have no `SlackMessage` instance in the DB. For such
messages, clicking buttons will result in an exception and HTTP 500. See
private repo
[issue](https://github.com/grafana/oncall-private/issues/1841) for more
info.
- Bug in authorization system, which effectively bypasses any permission
checks. For example, it's possible to resolve an alert group while being
a Viewer.
- No tests covering most buttons.

## Changes in this PR

- Make the system more robust, don't use `SlackMessage` model to figure
out the alert group being interacted on, instead embed `alert_group_pk`
to every button and use it when receiving interaction requests from
Slack.
- Existing orphaned Slack messages will be repaired. Clicking buttons
under orphaned messages will work (and missing `SlackMessage` instance
will be created on interaction). This is possible because some buttons
already have `alert_group_pk` embedded, and it's possible to get this
data on button clicks (even if the clicked button itself doesn't have
`alert_group_pk` embedded).
- Fix authorization. Show warning window when unauthorized:
<img width="511" alt="Screenshot 2023-05-31 at 19 40 02"
src="https://github.com/grafana/oncall/assets/20116910/5abeeaa7-1b61-4a47-b3af-0e21d5cd1907">

- Added tests for all the buttons under AG message. Add tests checking
authorization, actual execution of scenario steps, orphan message
repairing, backward compatibility, etc. Also add tests on
`AlertGroupSlackRenderer` checking that correct data is embedded into
buttons.
- Cosmetic changes such as renaming `incident`  to `Alert Group`.

## Which issue(s) this PR fixes
Related to https://github.com/grafana/oncall-private/issues/1841

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-06-01 10:21:30 +00:00
Matias Bordese
835d267fc5
Revert slack org does not exist changes breaking escalate command (#2057) 2023-05-30 15:13:48 +00:00
Joey Orlando
4ebc7231c9
Properly address Organization.DoesNotExist resulting in HTTP 500 on Slack interactive_api_endpoint (#2040)
# Which issue(s) this PR fixes

Closes https://github.com/grafana/oncall-private/issues/1836

## TODO:
- [ ] add unit tests for this scenario

## Checklist

- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required) (N/A)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-05-29 17:06:19 +00:00
Matias Bordese
79432bc3bc
Handle slack payload metadata limit in paging command (#2007)
Fixes https://github.com/grafana/oncall-private/issues/1838
2023-05-25 13:42:59 +00:00
Vadim Stepanov
12061a2a58
Handle error when updating closed modal window in Slack (#2019)
# What this PR does
Handle HTTP 500 error when attempting to update resolution note modal
window that was already closed by user.

## Which issue(s) this PR fixes
Related to https://github.com/grafana/oncall-private/issues/1834

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-05-25 10:48:41 +00:00
Vadim Stepanov
e7950139f3
Fix flaky Slack test (#1841)
# What this PR does
Fix [flaky
test](https://github.com/grafana/oncall/actions/runs/4821277510/jobs/8586941639#step:5:706)
`test_get_user_groups_filter_by_handle` using `UniqueFaker` on
`SlackUserGroupFactory.handle` to make handles always unique.

Before:

```shell
>>> len(set([SlackUserGroupFactory().handle for _ in range(100)]))
93
```

After:

```shell
>>> len(set([SlackUserGroupFactory().handle for _ in range(100)]))
100
```


## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-04-27 17:41:36 +01:00
Innokentii Konstantinov
a50ec8fed2
Refactor get_user_verbal_for_team_for_slack. (#809)
Remove unused params from signature, rename
2023-03-07 10:09:37 +00:00
Innokentii Konstantinov
26a2bd9c91
Refactor maintenance (#1340)
# What this PR does
This PR simplifies code of maintenance mode.
1. Perform distribution/escalation maintenance checks in send_signal...
tasks.
2. Use usual alert distribution flow for the maintenance incident.
3. Decouple maintenance mode from slack (all, except
**notify_about_maintenance_action** methods, I don't want to make this
PR too big)

As a bonus from these changes, maintenance mode now mute alert group
delivery in all chatops integrations, not only in slack. (Before,
incidents happened while maintenance were posted to telegram and msteams
anyway)

## Checklist

- [ ] Tests updated
- [ ] Documentation added
- [ ] `CHANGELOG.md` updated
2023-02-23 07:13:03 +00:00
Vadim Stepanov
2218161069
Fix test 2023-02-02 14:28:37 +00:00
Matias Bordese
dd27b3f2c5
Add schedules support for slack direct paging (#1183)
Related to #823
2023-01-25 09:10:50 -03:00
Joey Orlando
3cf2fcf660
optimize GET /schedules internal API endpoint (#1169)
# What this PR does

Fixes slow internal`GET /schedules` endpoints. Using the fake-data
generation script in #1128, I generated 65 calendar schedules in my
local setup. This resulted in the following endpoint performance:
![Screenshot 2023-01-24 at 12 03
16](https://user-images.githubusercontent.com/9406895/214276618-1a9848ba-eb84-49ec-a099-fdd96beac93f.png)

The responses which show ~76 queries were run on the latest `dev`
branch. Responses w/ ~26 queries were run on this branch.

Additionally:
- add typing to a few methods in `apps/schedules/ical_utils.py`
- document `apps/api/permissions/__init__.py:user_is_authorized`
function

## Which issue(s) this PR fixes

https://github.com/grafana/oncall-private/issues/1552

## Checklist

- [ ] Tests updated
- [ ] Documentation added
- [ ] `CHANGELOG.md` updated

Co-authored-by: Vadim Stepanov <vadimkerr@gmail.com>
2023-01-25 11:08:09 +01:00
Matias Bordese
693b5a41c4
Add slack command to trigger direct paging (#1154)
Slash command needs to be added to slack app manifest:

```
  slash_commands:
    - command: /escalate
      url: https://<oncall-public-url>/slack/interactive_api_endpoint/
      description: Create a new alert group escalation
      should_escape: false
```
2023-01-20 09:06:27 -03:00
Joey Orlando
9e598385f4
Add RBAC Support (#777)
* Modify plugin.json to support RBAC role registration

* defines 26 new custom roles in plugin.json. The main roles are:

- Admin: read/write access to everything in OnCall
- Reader: read access to everything in OnCall
- OnCaller : read access to everything in OnCall + edit access to Alert Groups and Schedules
- <object-type> Editor: read/write access to everything related to <object-type>
- <object-type> Reader: read access for <object-type>
- User Settings Admin: read/write access to all user's settings, not just own settings. This is in comparison to User Settings Editor which can only read/write own settings

* update changelog and documentation (#686)

* implement RBAC for OnCall backend

This commit refactors backend authorization. It trys to use RBAC authorization if the org's grafana instance supports it, otherwise it falls back to basic role authorization.

* update RBAC backend tests

* add tests for RBAC changes
- run backend tests as matrix where RBAC is enabled/disabled. When RBAC is enabled, the permissions granted are read from the role grants in the frontend's plugin.json file (instead of relying what we specify in RBACPermission.Permissions)
- remove --reuse-db --nomigrations flags from engine/tox.ini
- minor autoformatting changes to docker-compose-developer.yml

* remove --ds=settings.ci-test from pytest CI command

DJANGO_SETTINGS_MODULE is already specified as an env var so this is just unecessary duplication

* update gitignore

* update github action job name for "test"

* RBAC frontend changes

* refactors the use of basic roles (ex. Viewer, Editor, Admin) use RBAC permissions (when supported), or falling back to basic roles when RBAC is not supported.

- updates the UserAction enum in grafana-plugin/src/state/userAction.ts. Previously this was hardcoded to a list of strings that were being returned by the OnCall API. Now the values here correspond to the permissions in plugin.json (plus a fallback role)

* changes per Gabriel's comments:
- get rid of group attribute in rbac roles
- remove displayName role attribute
- remove hidden role attribute
- add back role to includes section

* don't try to update user timezone if they don't have permission
2022-11-29 09:41:56 +01:00