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28 commits

Author SHA1 Message Date
Joey Orlando
dd2393165d
chore: remove SlackMessage._channel_id and SlackMessage.organization fields (#5340)
# What this PR does

Follow-up cleanup PR for https://github.com/grafana/oncall/pull/5325
(and https://github.com/grafana/oncall/pull/5330)

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
    show up in the autogenerated release notes.
2024-12-06 13:49:24 -05:00
Joey Orlando
e115617528
chore: drop usage of SlackMessage.organization + drop orphaned SlackMessages (#5330)
# What this PR does

- Stops writing `SlackMessage.organization` + removes references to this
field. [As we
discussed](https://raintank-corp.slack.com/archives/C083TU81TCH/p1733315887463279?thread_ts=1733311105.095309&cid=C083TU81TCH),
we do not need this field on this model/table,
`SlackMessage._slack_team_identity` is sufficient (`organization` will
be dropped in a separate PR)
- Adds a data migration script which:
- drops orphaned `SlackMessage` records; ie. ones which, even after the
[`engine/apps/slack/migrations/0007_migrate_slackmessage_channel_id.py`](https://github.com/grafana/oncall/blob/dev/engine/apps/slack/migrations/0007_migrate_slackmessage_channel_id.py)
migration, still don't have a `SlackMessage.channel` id filled in (we
discussed + agreed on dropping these records
[here](https://raintank-corp.slack.com/archives/C083TU81TCH/p1733329914516859?thread_ts=1733311105.095309&cid=C083TU81TCH))
- fills in empty `SlackMessage.slack_team_identity` values (from
`slack_message.channel.slack_team_identity`)

### Other notes

On the `organization` topic.

We store records in `SlackMessage` for two purposes (AFAICT), and in
both cases, we have references back to the `organization`:
- alert groups - `slack_message.alert_group.channel.organization`
- shift swap requests - `shift_swap_request.schedule.organization`

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
    show up in the autogenerated release notes.
2024-12-06 11:43:40 -05:00
Joey Orlando
3977c6e9ef
chore: remove references to SlackMessage._channel_id (#5325)
# What this PR does

- As a follow-up to https://github.com/grafana/oncall/pull/5292, and now
that `SlackMessage.channel` has been migrated via
[`engine/apps/slack/migrations/0007_migrate_slackmessage_channel_id.py`](https://github.com/grafana/oncall/pull/5292/files#diff-8aebe133401715a4262baad9b2c5c9fc59367c18d6bd6ac2b3c462fcdabafd66),
this PR removes reads/writes from `SlackMessage._channel_id` to
`SlackMessage.channel`. In a separate PR I will focus on dropping that
column from the model/db.
- Drops `SlackMessage.active_update_task_id`. There're zero references
to this column in the codebase.
- Removes two Django `manage.py` commands that're no longer needed:
- `engine/engine/management/commands/alertmanager_v2_migrate.py` (and
it's associated tests)
-
`engine/engine/management/commands/batch_migrate_slack_message_channel.py`

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
    show up in the autogenerated release notes.
2024-12-06 09:28:26 -05:00
Joey Orlando
26946f0d43
fix: improve Slack rate limiting logic when updating alert groups (#5287)
# What this PR does

https://www.loom.com/share/1ac33822301444748133ffe72638ddc4

The two asks in the [original GH
issue](https://github.com/grafana/oncall-private/issues/2947) were:

> 1. Make the error message clearer. We can identify if it's delivering
or updating and being rate-limited. This is possible because Slack sets
limits per API method. Also, this limit is a per-slack channel while we
are posting messages & applying ratelimit per on-call integration, which
confuses customers.
> 2. Debounce update alert group message in Slack

Both of these have been addressed in this PR

## Which issue(s) this PR closes

Closes https://github.com/grafana/oncall-private/issues/2947

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
    show up in the autogenerated release notes.
2024-12-02 14:40:30 -05:00
Joey Orlando
5227ee3798
chore: random slack code cleanup (#5307)
# What this PR does

Related to https://github.com/grafana/oncall/pull/5287

Few random "clean-ups", type improvements, etc.

Additionally, fixes a change made in #5292; we should wait to read from
`slack_message.channel.slack_id`, until we've performed the
data-migration mentioned in that PR (in the mean-time we should continue
to use `slack_message._channel_id`).

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
    show up in the autogenerated release notes.
2024-11-29 13:21:29 +00:00
Joey Orlando
a29e35c25a
refactor SlackMessage.channel_id (CHAR field) to SlackMessage.channel (foreign key relationship) (#5292)
# What this PR does

Related to https://github.com/grafana/oncall-private/issues/2947

**NOTE**

This PR introduces steps 1 and 2 of the 3 part migration proposed
[here](https://raintank-corp.slack.com/archives/C06K1MQ07GS/p1732555465144099).
Step 3, swapping reads to be from the new-column and dropping
dual-writes, will be done in a future PR/release.

---

I’m tackling this work now because _ultimately_ I want to move
`AlertReceiveChannel.rate_limited_in_slack_at` to
`SlackChannel.rate_limited_at` , but first I sorta need to refactor
`SlackMessage.channel_id` from a `CHAR` field to a foreign key
relationship (because in the spots where we touch Slack rate limiting,
like
[here](https://github.com/grafana/oncall/blob/dev/engine/apps/slack/alert_group_slack_service.py#L42-L50)
for example, we only have `slack_message.channel_id`, which means I need
to do extra queries to fetch the appropriate `SlackChannel` to then be
able to get/set `SlackChannel.rate_limited_at`

Other minor stuffs:
- it also prepares us to drop `SlackMessage._slack_team_identity`. We
already have a `@property` of `SlackMessage.slack_team_identity` (which
[previously had some hacky
logic](https://github.com/grafana/oncall/blob/dev/engine/apps/slack/models/slack_message.py#L74-L84)).
I've refactored `SlackMessage.slack_team_identity` to simply point to
`self.organization.slack_team_identity` + updated our code to _stop_
setting `SlackMessage._slack_team_identity` (will drop this column in
future release)

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
    show up in the autogenerated release notes.
2024-11-26 11:03:38 +00:00
Joey Orlando
deb6a45588
chore: convert two slack channel ID char fields to foreign keys (#5224)
# What this PR does

Similar to https://github.com/grafana/oncall/pull/5199

Converts follow char fields to primary key relationships on
`SlackChannel` table:
- `ResolutionNoteSlackMessage.channel_id` ->
`ResolutionNoteSlackMessage.slack_channel`
- `ChannelFilter.slack_channel_id` -> `ChannelFilter.slack_channel`

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
    show up in the autogenerated release notes.
2024-11-04 13:34:06 -05:00
Michael Derynck
33a0c15b75
Truncate slack block text so it is not rejected by slack API (#5121)
# What this PR does
Truncates text for slack message to avoid this error:
```
File "/usr/local/lib/python3.12/site-packages/slack_sdk/web/slack_response.py", line 199, in validate
    raise e.SlackApiError(message=msg, response=self)
slack_sdk.errors.SlackApiError: The request to the Slack API failed. (url: https://www.slack.com/api/chat.postMessage)
The server responded with: {'ok': False, 'error': 'invalid_blocks', 'errors': ['failed to match all allowed schemas [json-pointer:/blocks/0/text]', 'must be less than 3001 characters [json-pointer:/blocks/0/text/text]'], 'response_metadata': {'messages': ['[ERROR] failed to match all allowed schemas [json-pointer:/blocks/0/text]', '[ERROR] must be less than 3001 characters [json-pointer:/blocks/0/text/text]']}}
```

## Which issue(s) this PR closes

Related to [issue link here]

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change "Related to" to "Closes" in the line above.
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## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
    show up in the autogenerated release notes.
2024-10-03 18:45:23 +00:00
Yulya Artyukhina
b755404518
Don't send request for permalink if slack token has been revoked (#4777)
# What this PR does
Don't send request for permalink if slack token has been revoked

## Which issue(s) this PR closes

Related to https://github.com/grafana/oncall-private/issues/2843

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
    show up in the autogenerated release notes.
2024-08-06 15:34:08 +00:00
Ildar Iskhakov
a9ff1cbc33
Handle SlackAPIRatelimitError in perform_notification (#4486)
# What this PR does

Fixes retrying perform_notification task when Slack API returns 429
(Ratelimited)
See
[thread](https://raintank-corp.slack.com/archives/C025VMT6SPK/p1717725432075029)
for more details

## Which issue(s) this PR closes

Closes [issue link here]

<!--
*Note*: if you have more than one GitHub issue that this PR closes, be
sure to preface
each issue link with a [closing
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This ensures that the issue(s) are auto-closed once the PR has been
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## Checklist

- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
    show up in the autogenerated release notes.
2024-06-07 13:54:45 +00:00
Salvatore Giordano
720bcf983a
Update deep link URL for Slack messages (#4317)
# What this PR does

It updates the slack deep link url to respect the [correct
format](https://api.slack.com/reference/deep-linking#app_or_bot)
requested [here](https://github.com/grafana/oncall/issues/4122)

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
    show up in the autogenerated release notes.

---------

Co-authored-by: Ildar Iskhakov <Ildar.iskhakov@grafana.com>
2024-05-09 10:18:48 +00:00
Matias Bordese
b3c1800f87
Add Slack deep link entry to alert group permalinks (#4205)
Related to https://github.com/grafana/oncall/issues/4122
2024-04-12 13:25:48 +00:00
Joey Orlando
7db7b09c55
attempt to address some SlackAPIRatelimitError exceptions (#3820)
# Which issue(s) this PR fixes

Closes https://github.com/grafana/oncall-private/issues/2515

Attempts to address some `SlackAPIRatelimitError` exceptions seen in the
following tasks:
- `apps.slack.tasks.post_slack_rate_limit_message`
([logs](https://ops.grafana-ops.net/explore?schemaVersion=1&panes=%7B%22qhs%22:%7B%22datasource%22:%22000000193%22,%22queries%22:%5B%7B%22refId%22:%22A%22,%22expr%22:%22%23%20%7Bcluster%3D~%5C%22prod-%28us-central-0%7Ceu-west-0%29%5C%22,%20namespace%3D%5C%22amixr-prod%5C%22,%20job%3D~%5C%22amixr-prod%2Famixr-engine-celery-retry%2A%5C%22%7D%5Cn%7Bcluster%3D~%5C%22prod-%28us-central-0%7Ceu-west-0%29%5C%22,%20namespace%3D%5C%22amixr-prod%5C%22%7D%20%7C%3D%20%5C%22apps.slack.tasks.post_slack_rate_limit_message%5C%22%20%7C%3D%20%5C%22retry%5C%22%22,%22queryType%22:%22range%22,%22datasource%22:%7B%22type%22:%22loki%22,%22uid%22:%22000000193%22%7D,%22editorMode%22:%22code%22%7D%5D,%22range%22:%7B%22from%22:%22now-7d%22,%22to%22:%22now%22%7D%7D%7D&orgId=1))
- `alerts.tasks.notify_user.perform_notification`
([logs](https://ops.grafana-ops.net/explore?schemaVersion=1&panes=%7B%22qhs%22:%7B%22datasource%22:%22000000193%22,%22queries%22:%5B%7B%22refId%22:%22A%22,%22expr%22:%22%7Bcluster%3D~%5C%22prod-%28us-central-0%7Ceu-west-0%29%5C%22,%20namespace%3D%5C%22amixr-prod%5C%22%7D%20%7C%3D%20%5C%22SlackAPIRatelimitError%5C%22%22,%22queryType%22:%22range%22,%22datasource%22:%7B%22type%22:%22loki%22,%22uid%22:%22000000193%22%7D,%22editorMode%22:%22code%22%7D%5D,%22range%22:%7B%22from%22:%22now-7d%22,%22to%22:%22now%22%7D%7D%7D&orgId=1))

## Checklist

- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2024-02-01 14:47:12 -05:00
Matias Bordese
e260e23715
Add missing success log entries for personal notifications (#3557) 2023-12-14 18:32:26 +00:00
Vadim Stepanov
8b2212c7dc
Improve Slack error handling (#3000)
# What this PR does

- Rename `SlackClientWithErrorHandling` to just `SlackClient`
- Add more error classes + improve the way errors are raised based on
the Slack error code
- Add API call retries on Slack server errors (e.g. when Slack returns
`5xx` errors)
- Refactor some methods working with Slack API + add tests

## Which issue(s) this PR fixes

- https://github.com/grafana/oncall-private/issues/1837
- https://github.com/grafana/oncall-private/issues/1840
- https://github.com/grafana/oncall-private/issues/1842

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-12 09:49:16 +00:00
Joey Orlando
a9155130df
update slack_sdk dependency to latest version (#2947)
# What this PR does

- update `slackclient` dependency to latest version. The version we were
using was 5 years old 😲
- first followed the v2 migration guide
[here](https://github.com/slackapi/python-slack-sdk/wiki/Migrating-to-2.x)
followed by the v3 migration guide
[here](https://slack.dev/python-slack-sdk/v3-migration/). The main
changes were:
    - The PyPI project was renamed from `slackclient` to `slack_sdk`
- it is discouraged/harder to call `api_call` and encouraged to call the
helper methods (ex. `chat_postMessage`;
[note](https://github.com/slackapi/python-slack-sdk/wiki/Migrating-to-2.x#web-client-api-changes)
in migration guide docs)
- In 1.x, a failed api call would return the error payload to you and
have you handle the error. In 2.x, a failed api call will throw an
exception. To handle this in your code, you will have to wrap api calls
with a try except block. Since we overload `WebClient.api_call` this was
an easy change and only required a one line change
- remove `apps.slack.slack_client.slack_server.SlackClientServer` class.
The new version of `slack_sdk` handles the case that we needed to
overload for in the first place.
- merged `apps/slack/slack_client/slack_client.py` and
`apps/slack/slack_client/exceptions.py` into `apps/slack/client.py`

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-05 11:31:59 +02:00
Vadim Stepanov
a2851d3f81
Refactor AlertGroup.slack_message (#2957)
# What this PR does

Refactors the foreign key relationship between `AlertGroup` and
`SlackMessage` models (see
https://github.com/grafana/oncall-private/issues/1867 for more info).

## Which issue(s) this PR fixes

https://github.com/grafana/oncall-private/issues/1867

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-04 18:03:18 +00:00
Joey Orlando
f77a54b518
Shift Swap Requests in Slack + improve typing for Slack django app (#2653)
# What this PR does

**Shift Swap Requests**

https://www.loom.com/share/860c3337b338412cbd2ac4024260f3e8?sid=3d91b558-b4de-4351-8b45-8a99b7302346

**Other**
- Drastically improve the typing in the `slack` Django app, and several
other models/functions that were consumed by logic within the `slack`
Django app (ex. setting `RelatedManager` type hints on various models)
https://www.loom.com/share/da6b9984519c48d59a45d3c93c08d7dc

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-07-28 15:11:38 +00:00
Vadim Stepanov
b2f4ffb98a
apps.get_model -> import (#2619)
# What this PR does

Remove
[`apps.get_model`](https://docs.djangoproject.com/en/3.2/ref/applications/#django.apps.apps.get_model)
invocations and use inline `import` statements in places where models
are imported within functions/methods to avoid circular imports.

I believe `import` statements are more appropriate for most use cases as
they allow for better static code analysis & formatting, and solve the
issue of circular imports without being unnecessarily dynamic as
`apps.get_model`. With `import` statements, it's possible to:

- Jump to model definitions in most IDEs
- Automatically sort inline imports with `isort`
- Find import errors faster/easier (most IDEs highlight broken imports)
- Have more consistency across regular & inline imports when importing
models

This PR also adds a flake8 rule to ban imports of `django.apps.apps`, so
it's harder to use `apps.get_model` by mistake (it's possible to ignore
this rule by using `# noqa: I251`). The rule is not enforced on
directories with migration files, because `apps.get_model` is often used
to get a historical state of a model, which is useful when writing
migrations ([see this SO answer for more
details](https://stackoverflow.com/a/37769213)). So `apps.get_model` is
considered OK in migrations (even necessary in some cases).

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-07-25 09:43:23 +00:00
Vadim Stepanov
d1373b58d2
Fix orphaned messages in Slack (#2023)
# What this PR does
Reworks Slack handlers for buttons and select menus for AG Slack
messages.

<img width="602" alt="Screenshot 2023-05-31 at 19 34 05"
src="https://github.com/grafana/oncall/assets/20116910/857bf096-7bdd-427b-94b6-15aad873a8ac">


## Current implementation

- It's possible to end up with orphaned Slack messages that are posted
to Slack but have no `SlackMessage` instance in the DB. For such
messages, clicking buttons will result in an exception and HTTP 500. See
private repo
[issue](https://github.com/grafana/oncall-private/issues/1841) for more
info.
- Bug in authorization system, which effectively bypasses any permission
checks. For example, it's possible to resolve an alert group while being
a Viewer.
- No tests covering most buttons.

## Changes in this PR

- Make the system more robust, don't use `SlackMessage` model to figure
out the alert group being interacted on, instead embed `alert_group_pk`
to every button and use it when receiving interaction requests from
Slack.
- Existing orphaned Slack messages will be repaired. Clicking buttons
under orphaned messages will work (and missing `SlackMessage` instance
will be created on interaction). This is possible because some buttons
already have `alert_group_pk` embedded, and it's possible to get this
data on button clicks (even if the clicked button itself doesn't have
`alert_group_pk` embedded).
- Fix authorization. Show warning window when unauthorized:
<img width="511" alt="Screenshot 2023-05-31 at 19 40 02"
src="https://github.com/grafana/oncall/assets/20116910/5abeeaa7-1b61-4a47-b3af-0e21d5cd1907">

- Added tests for all the buttons under AG message. Add tests checking
authorization, actual execution of scenario steps, orphan message
repairing, backward compatibility, etc. Also add tests on
`AlertGroupSlackRenderer` checking that correct data is embedded into
buttons.
- Cosmetic changes such as renaming `incident`  to `Alert Group`.

## Which issue(s) this PR fixes
Related to https://github.com/grafana/oncall-private/issues/1841

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-06-01 10:21:30 +00:00
Joey Orlando
515f62ab56
update wording in some Slack messages which mention 'incident' instead of 'alert group' (#1565)
# What this PR does


![image](https://user-images.githubusercontent.com/9406895/225678127-4a0bcf96-742e-4335-9958-36fa0be26b9f.png)

## Checklist

- [ ] Tests updated (N/A)
- [ ] Documentation added (N/A)
- [x] `CHANGELOG.md` updated
2023-03-16 16:43:49 +00:00
Innokentii Konstantinov
a50ec8fed2
Refactor get_user_verbal_for_team_for_slack. (#809)
Remove unused params from signature, rename
2023-03-07 10:09:37 +00:00
Innokentii Konstantinov
c733d8b9f2
Cleanup ScenarioStep (#1213)
# What this PR does
This PR cleanup ScenarioStep. It's needed to simplify moving Slack to
the messaging backends in future.

1. Introduce AlertGroupSlackService to move logic from ScenarioStep.
Also it allowed to get rid of importing ScenarioSteps in the code not
related to processing of slack callbacks.
2. Remove tags from ScenarioSteps, they are unused.
3. Remove ScenarioStep.dispatch method. It just was calling
ScenarioStep.process_scenario.
4. Remove "action" param from process_scenario, it was unused.
5. Remove creation of SlackActionRecord on handling SlackEvents. We are
not using it, but it generates INSERT query on most of the user-slack
interactions.
6. Remove "random_prefix_for_routing" from ScenarioStep, it was unused.
## Which issue(s) this PR fixes

## Checklist

- [ ] Tests updated
- [ ] Documentation added
- [ ] `CHANGELOG.md` updated

---------

Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
2023-02-21 20:22:11 +01:00
Joey Orlando
16196822de
Add utility function to get readonly db key if defined (#1264)
# What this PR does

This is a minor refactor before implementing
https://github.com/grafana/oncall-private/issues/1558.

Additionally, it cleans up a few spots where we do this:
```
# Re-take in case we are in the readonly db context.
```
We currently don't read anything from a read-only database, so this
should be not necessary.

## Checklist

- [x] Tests updated
- [ ] Documentation added (N/A)
- [ ] `CHANGELOG.md` updated (N/A)
2023-02-01 12:07:32 +01:00
Vadim Stepanov
c93ee5c554
Send a Slack DM when user is not in channel (#1144)
# What this PR does

Currently, when a user gets mentioned in an alert group thread and the
user is not in the Slack channel, the Slack bot sends the following to
the channel:

> ⚠️ Tried to ask USER to look at incident. Unfortunately USER is
not in this channel. Please, invite.

This PR changes this behaviour to instead send a direct message to the
user. The message contains a link to the main alert group message in
Slack.

<img width="806" alt="Screenshot 2023-01-17 at 19 25 36"
src="https://user-images.githubusercontent.com/20116910/212996457-02db183f-2041-4998-b743-bd5b6c84b7b5.png">


## Checklist

- [ ] Tests updated (N/A)
- [ ] Documentation added (N/A)
- [x] `CHANGELOG.md` updated
2023-01-18 16:08:15 +00:00
Michael Derynck
7cee7d4bce Use blocks instead of attachments so text is used for fallback instead of repeating 2022-08-02 15:24:13 -06:00
Michael Derynck
23c1f9a744 Use text fallback field in all places where attachments and blocks are used 2022-08-02 11:50:38 -06:00
Michael Derynck
6b40f95033 World, meet OnCall!
Co-authored-by: Eve832 <eve.meelan@grafana.com>
    Co-authored-by: Francisco Montes de Oca <nevermind89x@gmail.com>
    Co-authored-by: Ildar Iskhakov <ildar.iskhakov@grafana.com>
    Co-authored-by: Innokentii Konstantinov <innokenty.konstantinov@grafana.com>
    Co-authored-by: Julia <ferril.darkdiver@gmail.com>
    Co-authored-by: maskin25 <kengurek@gmail.com>
    Co-authored-by: Matias Bordese <mbordese@gmail.com>
    Co-authored-by: Matvey Kukuy <motakuk@gmail.com>
    Co-authored-by: Michael Derynck <michael.derynck@grafana.com>
    Co-authored-by: Richard Hartmann <richih@richih.org>
    Co-authored-by: Robby Milo <robbymilo@fastmail.com>
    Co-authored-by: Timur Olzhabayev <timur.olzhabayev@grafana.com>
    Co-authored-by: Vadim Stepanov <vadimkerr@gmail.com>
    Co-authored-by: Yulia Shanyrova <yulia.shanyrova@grafana.com>
2022-06-03 08:09:47 -06:00