# What this PR does
Adds `important` version of `Round-robin` escalation step
<img width="1090" alt="Screenshot 2025-01-20 at 11 18 54"
src="https://github.com/user-attachments/assets/add6f9e8-fc6c-40a8-a177-d727cc385651"
/>
## Which issue(s) this PR closes
Related to https://github.com/grafana/oncall/issues/1184
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
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# What this PR does
- The `service_name` label will be added to Grafana Alerting integration
when it is created, if it wasn't added by user.
- Adds celery task that should be started manually and will add the
`service_name` dynamic label to all existing Grafana Alerting
integrations.
## Which issue(s) this PR closes
Related to https://github.com/grafana/oncall-private/issues/2975
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
show up in the autogenerated release notes.
---------
Co-authored-by: Innokentii Konstantinov <innokenty.konstantinov@grafana.com>
## Which issue(s) this PR closes
https://www.loom.com/share/e1858db48e8b4fa99014a997af5e3d5e
Closes https://github.com/grafana/irm/issues/322
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
show up in the autogenerated release notes.
---------
Co-authored-by: Vadim Stepanov <vadimkerr@gmail.com>
# What this PR does
- Stops writing `SlackMessage.organization` + removes references to this
field. [As we
discussed](https://raintank-corp.slack.com/archives/C083TU81TCH/p1733315887463279?thread_ts=1733311105.095309&cid=C083TU81TCH),
we do not need this field on this model/table,
`SlackMessage._slack_team_identity` is sufficient (`organization` will
be dropped in a separate PR)
- Adds a data migration script which:
- drops orphaned `SlackMessage` records; ie. ones which, even after the
[`engine/apps/slack/migrations/0007_migrate_slackmessage_channel_id.py`](https://github.com/grafana/oncall/blob/dev/engine/apps/slack/migrations/0007_migrate_slackmessage_channel_id.py)
migration, still don't have a `SlackMessage.channel` id filled in (we
discussed + agreed on dropping these records
[here](https://raintank-corp.slack.com/archives/C083TU81TCH/p1733329914516859?thread_ts=1733311105.095309&cid=C083TU81TCH))
- fills in empty `SlackMessage.slack_team_identity` values (from
`slack_message.channel.slack_team_identity`)
### Other notes
On the `organization` topic.
We store records in `SlackMessage` for two purposes (AFAICT), and in
both cases, we have references back to the `organization`:
- alert groups - `slack_message.alert_group.channel.organization`
- shift swap requests - `shift_swap_request.schedule.organization`
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
show up in the autogenerated release notes.
# What this PR does
- As a follow-up to https://github.com/grafana/oncall/pull/5292, and now
that `SlackMessage.channel` has been migrated via
[`engine/apps/slack/migrations/0007_migrate_slackmessage_channel_id.py`](https://github.com/grafana/oncall/pull/5292/files#diff-8aebe133401715a4262baad9b2c5c9fc59367c18d6bd6ac2b3c462fcdabafd66),
this PR removes reads/writes from `SlackMessage._channel_id` to
`SlackMessage.channel`. In a separate PR I will focus on dropping that
column from the model/db.
- Drops `SlackMessage.active_update_task_id`. There're zero references
to this column in the codebase.
- Removes two Django `manage.py` commands that're no longer needed:
- `engine/engine/management/commands/alertmanager_v2_migrate.py` (and
it's associated tests)
-
`engine/engine/management/commands/batch_migrate_slack_message_channel.py`
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
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## Which issue(s) this PR closes
Fixes https://github.com/grafana/irm/issues/469
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
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# What this PR does
Related to https://github.com/grafana/oncall/pull/5287
Few random "clean-ups", type improvements, etc.
Additionally, fixes a change made in #5292; we should wait to read from
`slack_message.channel.slack_id`, until we've performed the
data-migration mentioned in that PR (in the mean-time we should continue
to use `slack_message._channel_id`).
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
show up in the autogenerated release notes.
# What this PR does
Related to https://github.com/grafana/oncall-private/issues/2947
**NOTE**
This PR introduces steps 1 and 2 of the 3 part migration proposed
[here](https://raintank-corp.slack.com/archives/C06K1MQ07GS/p1732555465144099).
Step 3, swapping reads to be from the new-column and dropping
dual-writes, will be done in a future PR/release.
---
I’m tackling this work now because _ultimately_ I want to move
`AlertReceiveChannel.rate_limited_in_slack_at` to
`SlackChannel.rate_limited_at` , but first I sorta need to refactor
`SlackMessage.channel_id` from a `CHAR` field to a foreign key
relationship (because in the spots where we touch Slack rate limiting,
like
[here](https://github.com/grafana/oncall/blob/dev/engine/apps/slack/alert_group_slack_service.py#L42-L50)
for example, we only have `slack_message.channel_id`, which means I need
to do extra queries to fetch the appropriate `SlackChannel` to then be
able to get/set `SlackChannel.rate_limited_at`
Other minor stuffs:
- it also prepares us to drop `SlackMessage._slack_team_identity`. We
already have a `@property` of `SlackMessage.slack_team_identity` (which
[previously had some hacky
logic](https://github.com/grafana/oncall/blob/dev/engine/apps/slack/models/slack_message.py#L74-L84)).
I've refactored `SlackMessage.slack_team_identity` to simply point to
`self.organization.slack_team_identity` + updated our code to _stop_
setting `SlackMessage._slack_team_identity` (will drop this column in
future release)
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
show up in the autogenerated release notes.
# What this PR does
Changes UserNotificationPolicyLogRecord to success when
slack_prevent_posting is set as the user has already been notified in
slack or another method in their personal notification preferences.
These entries have also been filtered out of the alert group history
timeline as they were causing confusion to users thinking notifications
failed when in fact they had already been sent.
## Which issue(s) this PR closes
https://github.com/grafana/support-escalations/issues/13236
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
show up in the autogenerated release notes.
# What this PR does
Automatically retries escalation when alert groups fail auditing. This
is the same effect as the continue_escalation command without any of the
extra arguments.
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
show up in the autogenerated release notes.
# What this PR does
Similar to https://github.com/grafana/oncall/pull/5199
Converts follow char fields to primary key relationships on
`SlackChannel` table:
- `ResolutionNoteSlackMessage.channel_id` ->
`ResolutionNoteSlackMessage.slack_channel`
- `ChannelFilter.slack_channel_id` -> `ChannelFilter.slack_channel`
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
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# What this PR does
Related to https://github.com/grafana/oncall-private/issues/2947
Right now `general_log_channel_id` is just a string value representing
the Slack Channel ID (ex. `C043HQ70QMB`). This PR migrates this instead
to be a foreign key relationship on the `slack_slackchannel` table and
updates all references to `general_log_channel_id`.
Tested migrations locally:
```bash
Operations to perform:
Apply all migrations: [redacted secret grafana-admin-creds:admin-user], alerts, auth, auth_token, base, contenttypes, email, exotel, fcm_django, google, heartbeat, labels, mobile_app, oss_installation, phone_notifications, schedules, sessions, slack, social_django, telegram, twilioapp, user_management, webhooks, zvonok
Running migrations:
Applying user_management.0024_organization_general_log_slack_channel... OK
source=engine:app google_trace_id=none logger=apps.user_management.migrations.0025_auto_20241017_1919 Starting migration to populate general_log_slack_channel field.
source=engine:app google_trace_id=none logger=apps.user_management.migrations.0025_auto_20241017_1919 Total organizations to process: 1
source=engine:app google_trace_id=none logger=apps.user_management.migrations.0025_auto_20241017_1919 Organization 1 updated with SlackChannel 2 (slack_id: C043LL6RTS7).
source=engine:app google_trace_id=none logger=apps.user_management.migrations.0025_auto_20241017_1919 Finished migration. Total organizations processed: 1. Organizations updated: 1. Missing SlackChannels: 0.
Applying user_management.0025_auto_20241017_1919... OK
```
## Future incoming PRs
- Drop `Organization.general_log_channel_id` column
- Migrate `ChannelFilter.slack_channel_id` and
`ResolutionNoteSlackMessage.slack_channel_id` to use foreign key
relationships
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
show up in the autogenerated release notes.
# What this PR does
- Adds 10 minutes lock for acknowledge reminder task to prevent task
duplicates, that causes posting multiple reminder messages and flooding
in Slack threads.
- Adds a new signal for acknowledge reminder task instead of using
`alert_group_action_triggered_signal` since it is used only to post
reminder message in Slack thread and it's not needed to be processed by
other representatives
## Which issue(s) this PR closes
Related to https://github.com/grafana/oncall-private/issues/2953
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
show up in the autogenerated release notes.
Reworked https://github.com/grafana/oncall/pull/5047. Main update is the
switch from FK to a [M2M
relation](https://docs.google.com/document/d/1HeulqxoFShSHtInQrZNJLL5MDlHPNT50rVGaK3zZWvw/edit?disco=AAABVLjV4W8)
(which doesn't really change the original/intended behavior, besides not
needing to alter the alert group table, and it is a bit more flexible;
the extra table shouldn't introduce issues because this is used only for
tracking purposes and the information needed in the log record is
already there).
Avoid a db migration involving alert group table:
```
--
-- Create model RelatedIncident
--
CREATE TABLE `alerts_relatedincident` (`id` bigint AUTO_INCREMENT NOT NULL PRIMARY KEY, `incident_id` varchar(50) NOT NULL, `created_at` datetime(6) NOT NULL, `is_active` bool NOT NULL, `channel_filter_id` bigint NULL, `organization_id` bigint NOT NULL);
CREATE TABLE `alerts_relatedincident_attached_alert_groups` (`id` bigint AUTO_INCREMENT NOT NULL PRIMARY KEY, `relatedincident_id` bigint NOT NULL, `alertgroup_id` bigint NOT NULL);
ALTER TABLE `alerts_relatedincident` ADD CONSTRAINT `alerts_relatedincident_organization_id_incident_id_d7fc9a4f_uniq` UNIQUE (`organization_id`, `incident_id`);
ALTER TABLE `alerts_relatedincident` ADD CONSTRAINT `alerts_relatedincide_channel_filter_id_9556c836_fk_alerts_ch` FOREIGN KEY (`channel_filter_id`) REFERENCES `alerts_channelfilter` (`id`);
ALTER TABLE `alerts_relatedincident` ADD CONSTRAINT `alerts_relatedincide_organization_id_74ed6bed_fk_user_mana` FOREIGN KEY (`organization_id`) REFERENCES `user_management_organization` (`id`);
CREATE INDEX `alerts_relatedincident_incident_id_8356a799` ON `alerts_relatedincident` (`incident_id`);
ALTER TABLE `alerts_relatedincident_attached_alert_groups` ADD CONSTRAINT `alerts_relatedincident_a_relatedincident_id_alert_3d683baa_uniq` UNIQUE (`relatedincident_id`, `alertgroup_id`);
ALTER TABLE `alerts_relatedincident_attached_alert_groups` ADD CONSTRAINT `alerts_relatedincide_relatedincident_id_3e5e7a23_fk_alerts_re` FOREIGN KEY (`relatedincident_id`) REFERENCES `alerts_relatedincident` (`id`);
ALTER TABLE `alerts_relatedincident_attached_alert_groups` ADD CONSTRAINT `alerts_relatedincide_alertgroup_id_0125deca_fk_alerts_al` FOREIGN KEY (`alertgroup_id`) REFERENCES `alerts_alertgroup` (`id`);
```
Related to https://github.com/grafana/oncall/pull/5116
Simplifies the db migration removing the `DeclaredIncident` model + FK
setup but keeping the other changes (adding `severity` field for
escalation policy, and "Declare incident" step, which is disabled). In
this way deployments for which the original migration was run, this
won't be applied and they will be in sync with the migration status
(eventually a manual step may be needed to remove the table and FK,
which won't be used for now).
## Which issue(s) this PR closes
Closes https://github.com/grafana/oncall-private/issues/2760
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
show up in the autogenerated release notes.
Related to https://github.com/grafana/oncall-private/issues/2831
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
show up in the autogenerated release notes.
---------
Co-authored-by: Matias Bordese <mbordese@gmail.com>
Co-authored-by: Dominik <dominik.broj@grafana.com>
Related to https://github.com/grafana/oncall/issues/4936
Cached final schedule keeps a (now - 15d, now + 6m) window
representation of a schedule (this representation always use users'
username; it will un-relate users that are not anymore associated to a
schedule).
Reverts grafana/oncall#5019
Investigating alternatives, although we have a sanitize function called
on the UI side we probably don't want to allow other html.
# What this PR does
Removed escaping of html in web template to fix issue where <a> links
were not being detected correctly when post processing the web template.
## Which issue(s) this PR closes
https://github.com/grafana/support-escalations/issues/12412
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## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
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# What this PR does
Fixes https://github.com/grafana/oncall/issues/4760 (also provides a
workaround for https://github.com/grafana/oncall/issues/4761)
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
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# What this PR does
New OnCall plugin initialization process
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
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---------
Co-authored-by: Michael Derynck <michael.derynck@grafana.com>
Co-authored-by: Matias Bordese <mbordese@gmail.com>
# What this PR does
Fixes building notification plan if one or more notifications were
bundled
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
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# What this PR does
Adds method to render and send notification bundle by sms.
Example of SMS message:
```
Grafana OnCall: Alert groups #1, #2, #3 and 2 more
from stack: TestOrganization,
integrations: Grafana Alerting and 1 more.
```
Should be merged with https://github.com/grafana/oncall/pull/4457
## Which issue(s) this PR closes
https://github.com/grafana/oncall-private/issues/2713
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
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# What this PR does
This PR adds two new models: UserNotificationBundle and
BundledNotification (proposals for naming are welcome).
`UserNotificationBundle` manages the information about last notification
time and scheduled notification task for bundled notifications. It is
unique per user + notification_channel + notification importance.
`BundledNotification` contains notification policy and alert group, that
triggered the notification. The BundledNotification instance is created
in `notify_user_task` for every notification, that should be bundled,
and is attached to UserNotificationBundle by ForeignKey connection.
How it works:
If the user was notified recently (within the last two minutes) by the
current notification channel, and this channel is bundlable,
BundledNotification instance will be created and attached to the
UserNotificationBundle instance, and `send_bundled_notification` task
will be scheduled to execute in 2 min.
In `send_bundled_notification` task we get all BundledNotification
attached to the current UserNotificationBundle instance, check if alert
groups are still active and if there is only one notification - perform
regular notification by calling `perform_notification` task, otherwise
call "notify_by_<channel>_bundle" method for the current notification
channel.
PR with method to send notification bundle by SMS -
https://github.com/grafana/oncall/pull/4624
**This feature is disabled by default by feature flag. Public docs will
be added in a separate PR with enabling this feature.**
## Which issue(s) this PR closes
related to https://github.com/grafana/oncall-private/issues/2712
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
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# What this PR does
This is a follow-up PR to https://github.com/grafana/oncall/pull/4628.
As @Ferril pointed out, there was a slight issue in
`apps.alerts.tasks.notify_user.perform_notification` method when using a
"fallback"/default user notification policy. This is because the
`log_record_pk` arg passed into `perform_notification` will fetch the
`UserNotificationPolicyLogRecord` object, but that object will have a
`notification_policy` set to `None` (because there's no persistent
`UserNotificationPolicy` object to refer to).
Instead we now pass in a second argument to `perform_notification`,
`use_default_notification_policy_fallback`. If this is true, simply grab
the transient/in-memory `UserNotificationPolicy` and use that inside of
this task
Related to https://github.com/grafana/oncall/issues/4410
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
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# What this PR does
Fixes for https://github.com/grafana/oncall-private/issues/2423
## Which issue(s) this PR fixes
## Checklist
- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
---------
Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
Co-authored-by: Dominik <dominik.broj@grafana.com>
# What this PR does
- bumps `uwsgi` to latest version (`2.0.26`), which unblocks us from
bumping Python to 3.12
- bumps Python to 3.12.3
- refactor the Snyk GitHub Actions workflow to use the composable
actions for installed frontend and backend dependencies
- fixes several `AttributeError`s in our tests that went from a warning
to an error in Python 3.12 (see
https://github.com/python/cpython/issues/100690)
# Which issue(s) this PR closes
Closes#4358
Closes https://github.com/grafana/oncall/issues/4387
# What this PR does
Fixes issue where custom webhooks that are part of an escalation chain
were still being executed even though they were disabled. Now the
attempt will be logged in the escalation log and noted that the webhook
was disabled.
## Which issue(s) this PR closes
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## Checklist
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This PR fixes docs and UI to avoid usage of Grafana (Other) integration
which is using old mechanism for alert creation.
1. Rename Grafana (Other) integration to Grafana Alerting Legacy
2. Remove its mentions from docs and correct docs for connection Grafana
Alerting
3. Make AlertManager featured integration and upgrade its description.
---------
Co-authored-by: Rares Mardare <rares.mardare@grafana.com>
# What this PR does
- Since send_alert_create_signal is inside transaction on_commit we can
conclude that if it does not exist it was intentionally deleted before
the task could run and the task can exit instead of retrying
- Improve logging when send_alert_create_signal is called so both alert
and alert group are in the same line so you don't need to search the
logs as much
- Improve logging on public api delete alert group so we can know what
the alert group belonged to and the responsible user/org
- Remove distribute_alerts (Stopped using a while back, code should be
safe to remove now, no tasks running in system)
## Which issue(s) this PR closes
Closes https://github.com/grafana/oncall-private/issues/2640
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## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
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# What this PR does
Adds the Outgoing web hooks escalation step to the escalation plan log.
## Which issue(s) this PR closes
Closes#4037
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## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
show up in the autogenerated release notes.
Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
# What this PR does
- removes unused "custom button" backend code now that we've migrated to
outgoing webhooks
- adds new e2e test for webhooks asserting that an `ngrok`/`express`
webhook handler receives the call as expected + payload is as expected
(related to https://github.com/grafana/oncall/issues/2691) - skipped for
now, the test passes locally but fails on GitHub Actions CI, seems to be
networking related
## Checklist
- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
---------
Co-authored-by: Michael Derynck <michael.derynck@grafana.com>
