Commit graph

26 commits

Author SHA1 Message Date
Michael Derynck
2024ee7f78
feat: Auto retry escalation on failed audit (#5265)
# What this PR does
Automatically retries escalation when alert groups fail auditing. This
is the same effect as the continue_escalation command without any of the
extra arguments.

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] Added the relevant release notes label (see labels prefixed w/
`release:`). These labels dictate how your PR will
    show up in the autogenerated release notes.
2024-11-19 22:23:15 +00:00
Matias Bordese
2aa8639e2a
Update escalation auditor logs to expose succeeding count (#4431)
Related to https://github.com/grafana/oncall-private/issues/2619
(we need the succeeding number to make the SLO query happy with
cluster/namespace filtering)
2024-05-31 18:29:31 +00:00
Matias Bordese
08d1e00430
Update escalation auditor to log total and failed escalations info (#4425)
Related to https://github.com/grafana/oncall-private/issues/2619
2024-05-30 18:53:53 +00:00
Matias Bordese
65ee57f563
Ignore uncompleted notifications if policy is deleted (#4260)
Related to https://github.com/grafana/oncall-private/issues/2637
2024-04-23 11:40:24 +00:00
Yulya Artyukhina
ba122ec6ef
Update notification checker (#3818)
# What this PR does
Count sms with status "accepted" as delivered in notification checker
## Which issue(s) this PR fixes

https://raintank-corp.slack.com/archives/C025VMT6SPK/p1706799009342889?thread_ts=1706786822.083149&cid=C025VMT6SPK
## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2024-02-01 15:42:43 +00:00
Matias Bordese
2fd456fc77
Update alert group personal notifications checker to check sent SMS (#3698)
Sent SMS messages are considered completed for our purpose here (ie. do
not wait for Twilio delivered confirmation).
2024-01-17 17:46:18 +00:00
Joey Orlando
4036ced9b9
add LogExceptionOnFailureTask celery task class (#3677)
# What this PR does

Closes https://github.com/grafana/oncall-private/issues/2449

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2024-01-12 21:31:01 +00:00
Matias Bordese
4e2e7e0a15
Add task logging personal notifications triggered/completed counts (#3638)
Related to https://github.com/grafana/oncall-private/issues/2347
2024-01-10 18:54:27 +00:00
Matias Bordese
f68b9dd004
Update auditor to check personal notifications (#3563)
Requires https://github.com/grafana/oncall/pull/3557

Related to https://github.com/grafana/oncall-private/issues/2347
2023-12-18 16:13:18 +00:00
Yulya Artyukhina
36227418ed
Speed up escalation auditor (#3578)
# What this PR does
Speed up escalation auditor
- use raw escalation snapshot instead of serialized one

## Which issue(s) this PR fixes

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-12-18 12:28:55 +00:00
Matias Bordese
6dada51133
Remove unneeded filter making query slower (#3570)
There is no index for the `received_at` column, and the filter isn't
really needed (aggregation will work in any case, considering only the
entries for which we have data).
2023-12-14 18:25:34 +00:00
Matias Bordese
3feba3675b
Log average/max delta between alert ingestion and alert group creation (#3526)
Related to https://github.com/grafana/oncall-private/issues/2347
2023-12-07 16:03:41 +00:00
Ildar Iskhakov
784c5ee7c1
Add notifications success ratio log to auditor (#3312)
# What this PR does

This PR adds alert groups success ratio over last 48 hours

## Which issue(s) this PR fixes

## Checklist

- [ ] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-11-10 16:39:13 +08:00
Yulya Artyukhina
7552de13e5
Add a command to continue escalations for alert groups (#3283)
# What this PR does
Add an ability to continue escalations for alert groups from the point
it was in case if it was stopped

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-11-07 13:44:23 +00:00
Yulya Artyukhina
361d45dd02
Clean up check escalation finished task (#2943)
# What this PR does
Clean up check escalation finished task, update description

## Checklist

- [ ] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-09-01 10:48:47 +00:00
Yulya Artyukhina
4cff4f2fa9
Exclude the latest alert groups from escalation finished check (#2913)
# What this PR does
Exclude the latest alert groups from escalation finished check to give
them time for building escalation snapshot

## Which issue(s) this PR fixes
https://github.com/grafana/oncall-private/issues/2028

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-08-30 09:28:09 +00:00
Yulya Artyukhina
5bc7351671
Fix next step eta for silenced alert groups (#2887)
# What this PR does
Update `next_step_eta` in alert group escalation snapshot when alert
group is silenced for period

## Which issue(s) this PR fixes
Fixes the issue related to [this
one](https://github.com/grafana/oncall-private/issues/2028)

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)

---------

Co-authored-by: Joey Orlando <joey.orlando@grafana.com>
Co-authored-by: Joey Orlando <joseph.t.orlando@gmail.com>
2023-08-28 12:13:01 +00:00
Vadim Stepanov
f977f9faee
Minor formatting changes (#2641)
# What this PR does

- Updates `black` and `flake8` to latest
- Removes `F541` from flake8 ignore (`F541 f-string is missing
placeholders`)
- Enables ["float to top"
option](https://pycqa.github.io/isort/docs/configuration/options.html#float-to-top)
for `isort`
2023-07-26 14:45:44 +01:00
Vadim Stepanov
b2f4ffb98a
apps.get_model -> import (#2619)
# What this PR does

Remove
[`apps.get_model`](https://docs.djangoproject.com/en/3.2/ref/applications/#django.apps.apps.get_model)
invocations and use inline `import` statements in places where models
are imported within functions/methods to avoid circular imports.

I believe `import` statements are more appropriate for most use cases as
they allow for better static code analysis & formatting, and solve the
issue of circular imports without being unnecessarily dynamic as
`apps.get_model`. With `import` statements, it's possible to:

- Jump to model definitions in most IDEs
- Automatically sort inline imports with `isort`
- Find import errors faster/easier (most IDEs highlight broken imports)
- Have more consistency across regular & inline imports when importing
models

This PR also adds a flake8 rule to ban imports of `django.apps.apps`, so
it's harder to use `apps.get_model` by mistake (it's possible to ignore
this rule by using `# noqa: I251`). The rule is not enforced on
directories with migration files, because `apps.get_model` is often used
to get a historical state of a model, which is useful when writing
migrations ([see this SO answer for more
details](https://stackoverflow.com/a/37769213)). So `apps.get_model` is
considered OK in migrations (even necessary in some cases).

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-07-25 09:43:23 +00:00
Joey Orlando
9cc74e5b67
remove references to AlertGroup.is_archived and AlertGroup.unarchived_objects (#2524)
# What this PR does

This is a follow up to #2502 which started to remove logic to
"archiving" alert groups. This PR:
- removes all references to `AlertGroup.is_archived` and marks the
column as deprecated. We will remove it in the next release
- removes the `AlertGroup.unarchived_objects` `Manager`
- renames the `AlertGroup.all_objects` `Manager` to `AlertGroup.objects`

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-07-18 11:48:34 +00:00
Joey Orlando
d5b43b0439
minor improvements for check_escalation_finished celery task (#2554)
# What this PR does

This PR adds some enhancements to the `check_escalation_finished` celery
task. It short-circuits auditing of an alert group if it does not have
an escalation chain associated with it. In
`EscalationSnapshotMixin.start_escalation_if_needed`
we will not set `raw_escalation_snapshot`
([here](https://github.com/grafana/oncall/blob/dev/engine/apps/alerts/escalation_snapshot/escalation_snapshot_mixin.py#L262))
in this case:
```python3
def start_escalation_if_needed(self, countdown=START_ESCALATION_DELAY, eta=None):
        """
        :type self:AlertGroup
        """
        AlertGroup = apps.get_model("alerts", "AlertGroup")

        is_on_maintenace_or_debug_mode = self.channel.maintenance_mode is not None

        if (
            self.is_restricted
            or is_on_maintenace_or_debug_mode
            or self.pause_escalation
            or not self.escalation_chain_exists <-- here
        ):
            logger.debug(
                f"Not escalating alert group w/ pk: {self.pk}\n"
                f"is_restricted: {self.is_restricted}\n"
                f"is_on_maintenace_or_debug_mode: {is_on_maintenace_or_debug_mode}\n"
                f"pause_escalation: {self.pause_escalation}\n"
                f"escalation_chain_exists: {self.escalation_chain_exists}"
            )
            return

        logger.debug(f"Start escalation for alert group with pk: {self.pk}")

        # take raw escalation snapshot from db if escalation is paused
        raw_escalation_snapshot = (
            self.build_raw_escalation_snapshot() if not self.pause_escalation else self.raw_escalation_snapshot
        )
        task_id = celery_uuid()

        AlertGroup.all_objects.filter(pk=self.pk,).update(
            active_escalation_id=task_id,
            is_escalation_finished=False,
            raw_escalation_snapshot=raw_escalation_snapshot,
        )
```

`EscalationSnapshotMixin.escalation_chain_exists` is as such:
```python3
@property
    def escalation_chain_exists(self) -> bool:
        if self.pause_escalation:
            return False
        elif not self.channel_filter:
            return False
        return self.channel_filter.escalation_chain is not None
```

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required) (N/A)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required) (N/A)
2023-07-17 14:04:53 +00:00
Joey Orlando
77f6dedce5
add index on started_at column in alert groups (#2516)
# What this PR does

Adds an index on the `started_at` column in the `alerts_alertgroup`
table. For the alert groups query used by the
`check_escalation_finished_task`, this resulted in a huge performance
boost, taking the query time from 89mins to 4secs (on our largest
production dataset).

## Which issue(s) this PR fixes

closes #724
closes https://github.com/grafana/oncall-private/issues/1713

## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [x] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-07-13 05:22:59 -04:00
Joey Orlando
9dde1805aa
add mypy static type checker to backend codebase (#2151)
# What this PR does

- Adds [`mypy` static type checking](https://mypy-lang.org/) to our CI
pipeline. Currently there is still a **ton** of errors being returned by
the tool, as we'll need to fix pre-existing errors. I think we can
slowly chip away at these errors in small PRs, doing them all in one
large PR is likely very risky.
- Also, this PR starts chipping away at one of the main type errors that
we have which is accessing the `datetime` class (from the `datetime`
library) or `timedelta` function on the `django.utils.timezone` module.
Basically we should be instead accessing these two objects from the
native `datetime` module. This makes sense because the [`__all__`
attribute](https://github.com/django/django/blob/main/django/utils/timezone.py#L14-L30)
in `django.utils.timezone` does not re-export `datetime` or `timedelta`.
- splits `engine` dependencies out into `requirements.txt` and
`requirements-dev.txt`

## Checklist

- [ ] Unit, integration, and e2e (if applicable) tests updated (N/A)
- [ ] Documentation added (or `pr:no public docs` PR label added if not
required) (N/A)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required) (N/A)
2023-06-12 12:50:33 -04:00
Joey Orlando
ea9b7a6331
Fix warnings when running backend tests (#2079)
# What this PR does

- update `make test` to always use `settings.ci-test`. Right now it will
use whatever the value of `DJANGO_SETTINGS_MODULE` is in
`./dev/.env.dev`, which causes ~45 tests to fail
- Fix several Python warnings that we see when running the tests
```bash
RemovedInDjango40Warning: The providing_args argument is deprecated. As it is purely documentational, it has no replacement. If you rely on this argument as documentation, you can move the text to a code comment or docstring.
    alert_create_signal = django.dispatch.Signal(
```

```bash
PytestCollectionWarning: cannot collect test class 'TestOnlyBackend' because it has a __init__ constructor (from: apps/api/tests/test_alert_receive_channel_template.py)
    class TestOnlyBackend(BaseMessagingBackend):
```

```bash
DeprecationWarning: The parameter 'use_aliases' in emoji.emojize() is deprecated and will be removed in version 2.0.0. Use language='alias' instead.
  To hide this warning, pin/downgrade the package to 'emoji~=1.6.3'
    return emoji.emojize(self.verbal_name, use_aliases=True)
```

```bash
DateTimeField CustomOnCallShift.start received a naive datetime (2023-06-01 12:53:12) while time zone support is active.
    warnings.warn("DateTimeField %s received a naive datetime (%s)"
```

```bash
apps/twilioapp/tests/test_phone_calls.py::test_resolve_by_phone
  /etc/app/apps/twilioapp/tests/test_phone_calls.py:173: DeprecationWarning: The 'text' argument to find()-type methods is deprecated. Use 'string' instead.
    content = BeautifulSoup(content, features="html.parser").findAll(text=True)
```

```bash
apps/twilioapp/tests/test_phone_calls.py::test_resolve_by_phone
apps/twilioapp/tests/test_phone_calls.py::test_wrong_pressed_digit
  /usr/local/lib/python3.11/site-packages/bs4/builder/__init__.py:545: XMLParsedAsHTMLWarning: It looks like you're parsing an XML document using an HTML parser. If this really is an HTML document (maybe it's XHTML?), you can ignore or filter this warning. If it's XML, you should know that using an XML parser will be more reliable. To parse this document as XML, make sure you have the lxml package installed, and pass the keyword argument `features="xml"` into the BeautifulSoup constructor.
```

```bash
apps/twilioapp/tests/test_phone_calls.py::test_forbidden_requests
  /usr/local/lib/python3.11/site-packages/social_django/urls.py:15: RemovedInDjango40Warning: django.conf.urls.url() is deprecated in favor of django.urls.re_path().
    url(r'^login/(?P<backend>[^/]+){0}$'.format(extra), views.auth,
```

```bash
apps/twilioapp/tests/test_phone_calls.py: 66 warnings
  /usr/local/lib/python3.11/site-packages/debug_toolbar/utils.py:255: DeprecationWarning: currentThread() is deprecated, use current_thread() instead
    thread = threading.currentThread()
```


## Checklist

- [x] Unit, integration, and e2e (if applicable) tests updated
- [x] Documentation added (or `pr:no public docs` PR label added if not
required)
- [ ] `CHANGELOG.md` updated (or `pr:no changelog` PR label added if not
required)
2023-06-06 18:38:00 +00:00
Joey Orlando
4d655dff60
modify check_escalation_finished_task task (#1266)
# What this PR does

This PR:
- modifies the `check_escalation_finished_task` celery task to:
  - do stricter escalation validation based on the alert group's
escalation snapshot (see the `audit_alert_group_escalation` method in
`engine/apps/alerts/tasks/check_escalation_finished.py` for the
validation logic)
- use a read-only database for querying alert-groups if one is
configured, otherwise use the "default" one
- ping a configurable heartbeat (new env var
`ALERT_GROUP_ESCALATION_AUDITOR_CELERY_TASK_HEARTBEAT_URL` added)
- increase the task frequency from every 10 to every 13 minutes (this
can be configured via an env variable)
  - adds public documentation on how to configure this auditor task
- modifies the local celery startup command to properly take into
consideration all celery related env vars (similar to the ones we use in
`engine/celery_with_exporter.sh`; this made it easier to enable `celery
beat` locally for testing)
- removes the following code:
- removes references to `AlertGroup.estimate_escalation_finish_time` and
marks the model field as deprecated using the [`django-deprecate-fields`
library](https://pypi.org/project/django-deprecate-fields/). This field
was only used for the previous version of this validation task
- `EscalationSnapshotMixin.calculate_eta_for_finish_escalation` was only
used to calculate the value for
`AlertGroup.estimate_escalation_finish_time`
  - `calculate_escalation_finish_time` celery task
  

## Which issue(s) this PR fixes

https://github.com/grafana/oncall-private/issues/1558

## Checklist

- [x] Tests updated
- [x] Documentation added
- [x] `CHANGELOG.md` updated
2023-03-17 10:14:08 +00:00
Michael Derynck
6b40f95033 World, meet OnCall!
Co-authored-by: Eve832 <eve.meelan@grafana.com>
    Co-authored-by: Francisco Montes de Oca <nevermind89x@gmail.com>
    Co-authored-by: Ildar Iskhakov <ildar.iskhakov@grafana.com>
    Co-authored-by: Innokentii Konstantinov <innokenty.konstantinov@grafana.com>
    Co-authored-by: Julia <ferril.darkdiver@gmail.com>
    Co-authored-by: maskin25 <kengurek@gmail.com>
    Co-authored-by: Matias Bordese <mbordese@gmail.com>
    Co-authored-by: Matvey Kukuy <motakuk@gmail.com>
    Co-authored-by: Michael Derynck <michael.derynck@grafana.com>
    Co-authored-by: Richard Hartmann <richih@richih.org>
    Co-authored-by: Robby Milo <robbymilo@fastmail.com>
    Co-authored-by: Timur Olzhabayev <timur.olzhabayev@grafana.com>
    Co-authored-by: Vadim Stepanov <vadimkerr@gmail.com>
    Co-authored-by: Yulia Shanyrova <yulia.shanyrova@grafana.com>
2022-06-03 08:09:47 -06:00