diff --git a/engine/apps/twilioapp/models/phone_call.py b/engine/apps/twilioapp/models/phone_call.py
index 69893b8a..b0db9f91 100644
--- a/engine/apps/twilioapp/models/phone_call.py
+++ b/engine/apps/twilioapp/models/phone_call.py
@@ -251,7 +251,7 @@ class PhoneCall(models.Model):
         if phone_calls_left < 3:
             message_body += " {} phone calls left. Contact your admin.".format(phone_calls_left)
 
-        twilio_call = twilio_client.make_call(message_body, user.verified_phone_number)
+        twilio_call = twilio_client.make_call(message_body, user.verified_phone_number, grafana_cloud=grafana_cloud)
         if twilio_call.status and twilio_call.sid:
             phone_call.status = TwilioCallStatuses.DETERMINANT.get(twilio_call.status, None)
             phone_call.sid = twilio_call.sid
diff --git a/engine/apps/twilioapp/tests/test_phone_calls.py b/engine/apps/twilioapp/tests/test_phone_calls.py
index 22c64a3f..17ec3556 100644
--- a/engine/apps/twilioapp/tests/test_phone_calls.py
+++ b/engine/apps/twilioapp/tests/test_phone_calls.py
@@ -1,3 +1,4 @@
+import urllib
 from unittest import mock
 
 import pytest
@@ -11,6 +12,13 @@ from rest_framework.test import APIClient
 from apps.base.models import UserNotificationPolicy
 from apps.twilioapp.constants import TwilioCallStatuses
 from apps.twilioapp.models import PhoneCall
+from apps.twilioapp.utils import get_gather_message
+
+
+class FakeTwilioCall:
+    def __init__(self):
+        self.sid = "123"
+        self.status = TwilioCallStatuses.COMPLETED
 
 
 @pytest.fixture
@@ -268,3 +276,58 @@ def test_wrong_pressed_digit(mock_has_permission, mock_get_gather_url, phone_cal
 
     assert response.status_code == 200
     assert "Wrong digit" in content
+
+
+@mock.patch("apps.twilioapp.twilio_client.Client")
+@pytest.mark.django_db
+def test_make_cloud_phone_call_not_gathering_digit(mock_twilio_client, make_organization, make_user):
+    organization = make_organization()
+    user = make_user(organization=organization, _verified_phone_number="9999555")
+    mock_twilio_client.return_value.calls.create.return_value = FakeTwilioCall()
+
+    PhoneCall.make_grafana_cloud_call(user, "the message")
+
+    gather_message = urllib.parse.quote(get_gather_message())
+    assert gather_message not in mock_twilio_client.return_value.calls.create.call_args.kwargs["url"]
+
+
+@mock.patch("apps.twilioapp.twilio_client.Client")
+@pytest.mark.django_db
+def test_make_phone_call_gathering_digit(
+    mock_twilio_client,
+    make_organization,
+    make_user,
+    make_user_notification_policy,
+    make_alert_receive_channel,
+    make_alert_group,
+    make_alert,
+):
+    organization = make_organization()
+    user = make_user(organization=organization, _verified_phone_number="9999555")
+    alert_receive_channel = make_alert_receive_channel(organization)
+    alert_group = make_alert_group(alert_receive_channel)
+    notification_policy = make_user_notification_policy(
+        user=user,
+        step=UserNotificationPolicy.Step.NOTIFY,
+        notify_by=UserNotificationPolicy.NotificationChannel.PHONE_CALL,
+    )
+    make_alert(
+        alert_group,
+        raw_request_data={
+            "status": "firing",
+            "labels": {
+                "alertname": "TestAlert",
+                "region": "eu-1",
+            },
+            "annotations": {},
+            "startsAt": "2018-12-25T15:47:47.377363608Z",
+            "endsAt": "0001-01-01T00:00:00Z",
+            "generatorURL": "",
+        },
+    )
+    mock_twilio_client.return_value.calls.create.return_value = FakeTwilioCall()
+
+    PhoneCall.make_call(user, alert_group, notification_policy)
+
+    gather_message = urllib.parse.quote(get_gather_message())
+    assert gather_message in mock_twilio_client.return_value.calls.create.call_args.kwargs["url"]
diff --git a/engine/apps/twilioapp/twilio_client.py b/engine/apps/twilioapp/twilio_client.py
index b1e07e2a..007d9e72 100644
--- a/engine/apps/twilioapp/twilio_client.py
+++ b/engine/apps/twilioapp/twilio_client.py
@@ -126,19 +126,22 @@ class TwilioClient:
         )
         self.make_call(message=message, to=to)
 
-    def make_call(self, message, to):
+    def make_call(self, message, to, grafana_cloud=False):
         try:
             start_message = message.replace('"', "")
 
-            twiml_query = urllib.parse.quote(
+            gather_message = (
                 (
-                    f"<Response>"
-                    f"<Say>{start_message}</Say>"
                     f'<Gather numDigits="1" action="{get_gather_url()}" method="POST">'
                     f"<Say>{get_gather_message()}</Say>"
                     f"</Gather>"
-                    f"</Response>"
-                ),
+                )
+                if not grafana_cloud
+                else ""
+            )
+
+            twiml_query = urllib.parse.quote(
+                f"<Response><Say>{start_message}</Say>{gather_message}</Response>",
                 safe="",
             )