diff --git a/engine/apps/email/inbound.py b/engine/apps/email/inbound.py
index 6c86e194..950728f2 100644
--- a/engine/apps/email/inbound.py
+++ b/engine/apps/email/inbound.py
@@ -77,6 +77,7 @@ class InboundEmailWebhookView(AlertChannelDefiningMixin, APIView):
         integration_token = self.get_integration_token_from_request(request)
         if integration_token is None:
             return HttpResponse(status=status.HTTP_400_BAD_REQUEST)
+        request.inbound_email_integration_token = integration_token  # used in RequestTimeLoggingMiddleware
         return super().dispatch(request, alert_channel_key=integration_token)
 
     def post(self, request):
@@ -138,14 +139,15 @@ class InboundEmailWebhookView(AlertChannelDefiningMixin, APIView):
             try:
                 view.run_validators(self.request)
                 events = view.parse_events(self.request)
-            except (AnymailWebhookValidationFailure, AnymailAPIError) as e:
-                logger.info(f"inbound email webhook validation failed for ESP {esp}: {e}")
+            except (AnymailWebhookValidationFailure, AnymailAPIError):
                 continue
 
             messages = [event.message for event in events if isinstance(event, AnymailInboundEvent)]
             if messages:
+                logger.info(f"Received inbound email message from ESP: {esp}")
                 return messages[0]
 
+        logger.error("Failed to parse inbound email message")
         return None
 
     def check_inbound_email_settings_set(self):
diff --git a/engine/apps/public_api/serializers/resolution_notes.py b/engine/apps/public_api/serializers/resolution_notes.py
index b48f3fa6..6a7749f1 100644
--- a/engine/apps/public_api/serializers/resolution_notes.py
+++ b/engine/apps/public_api/serializers/resolution_notes.py
@@ -1,6 +1,7 @@
 from rest_framework import serializers
 
 from apps.alerts.models import AlertGroup, ResolutionNote
+from apps.user_management.models import ServiceAccountUser
 from common.api_helpers.custom_fields import OrganizationFilteredPrimaryKeyRelatedField, UserIdField
 from common.api_helpers.exceptions import BadRequest
 from common.api_helpers.mixins import EagerLoadingMixin
@@ -34,8 +35,9 @@ class ResolutionNoteSerializer(EagerLoadingMixin, serializers.ModelSerializer):
     SELECT_RELATED = ["alert_group", "resolution_note_slack_message", "author"]
 
     def create(self, validated_data):
-        if self.context["request"].user.pk:
-            validated_data["author"] = self.context["request"].user
+        user = self.context["request"].user
+        if not isinstance(user, ServiceAccountUser) and user.pk:
+            validated_data["author"] = user
         validated_data["source"] = ResolutionNote.Source.WEB
         return super().create(validated_data)
 
diff --git a/engine/apps/public_api/tests/test_resolution_notes.py b/engine/apps/public_api/tests/test_resolution_notes.py
index 7a730e18..a98abac5 100644
--- a/engine/apps/public_api/tests/test_resolution_notes.py
+++ b/engine/apps/public_api/tests/test_resolution_notes.py
@@ -1,13 +1,16 @@
 from unittest.mock import patch
 
+import httpretty
 import pytest
 from django.urls import reverse
 from rest_framework import status
 from rest_framework.test import APIClient
 
 from apps.alerts.models import ResolutionNote
+from apps.api import permissions
 from apps.auth_token.auth import ApiTokenAuthentication, GrafanaServiceAccountAuthentication
 from apps.auth_token.models import ApiAuthToken, ServiceAccountToken
+from apps.auth_token.tests.helpers import setup_service_account_api_mocks
 
 
 @pytest.mark.django_db
@@ -146,6 +149,53 @@ def test_create_resolution_note(
     mock_send_update_resolution_note_signal.assert_called_once()
 
 
+@pytest.mark.django_db
+@httpretty.activate(verbose=True, allow_net_connect=False)
+@patch("apps.alerts.tasks.send_update_resolution_note_signal.send_update_resolution_note_signal.apply_async")
+def test_create_resolution_note_via_service_account(
+    mock_send_update_resolution_note_signal,
+    make_organization,
+    make_service_account_for_organization,
+    make_token_for_service_account,
+    make_alert_receive_channel,
+    make_alert_group,
+):
+    organization = make_organization(grafana_url="http://grafana.test")
+    service_account = make_service_account_for_organization(organization)
+    token_string = "glsa_token"
+    make_token_for_service_account(service_account, token_string)
+
+    perms = {
+        permissions.RBACPermission.Permissions.ALERT_GROUPS_WRITE.value: ["*"],
+    }
+    setup_service_account_api_mocks(organization, perms)
+
+    alert_receive_channel = make_alert_receive_channel(organization)
+    alert_group = make_alert_group(alert_receive_channel)
+    data = {
+        "alert_group_id": alert_group.public_primary_key,
+        "text": "Test Resolution Note Message",
+    }
+    url = reverse("api-public:resolution_notes-list")
+    client = APIClient()
+    response = client.post(
+        url,
+        data=data,
+        format="json",
+        HTTP_AUTHORIZATION=f"{token_string}",
+        HTTP_X_GRAFANA_URL=organization.grafana_url,
+    )
+    if not organization.is_rbac_permissions_enabled:
+        assert response.status_code == status.HTTP_403_FORBIDDEN
+    else:
+        assert response.status_code == status.HTTP_201_CREATED
+        mock_send_update_resolution_note_signal.assert_called_once()
+        resolution_note = ResolutionNote.objects.get(public_primary_key=response.data["id"])
+        assert resolution_note.author is None
+        assert resolution_note.text == data["text"]
+        assert resolution_note.alert_group == alert_group
+
+
 @pytest.mark.django_db
 def test_create_resolution_note_invalid_text(
     make_organization_and_user_with_token,
diff --git a/engine/engine/middlewares.py b/engine/engine/middlewares.py
index 0173323b..6842d274 100644
--- a/engine/engine/middlewares.py
+++ b/engine/engine/middlewares.py
@@ -44,7 +44,7 @@ class RequestTimeLoggingMiddleware(MiddlewareMixin):
                 if len(split_path) >= 5:
                     integration_token = split_path[4]
                 else:
-                    integration_token = None
+                    integration_token = getattr(request, "inbound_email_integration_token", None)
 
                 message += f"integration_type={integration_type} integration_token={integration_token} "
             logging.info(message)