oncall-engine/tools/twilio/basic_flow.json

{
  "description": "Basic SMS and Call escalation",
  "states": [
    {
      "name": "Trigger",
      "type": "trigger",
      "transitions": [
        {
          "next": "send_alert_from_sms",
          "event": "incomingMessage"
        },
        {
          "next": "describe_alert_from_call",
          "event": "incomingCall"
        },
        {
          "event": "incomingConversationMessage"
        },
        {
          "event": "incomingRequest"
        },
        {
          "event": "incomingParent"
        }
      ],
      "properties": {
        "offset": {
          "x": 0,
          "y": 0
        }
      }
    },
    {
      "name": "send_alert_from_sms",
      "type": "make-http-request",
      "transitions": [
        {
          "next": "send_alert_from_sms_success",
          "event": "success"
        },
        {
          "next": "send_alert_from_sms_fail",
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -180,
          "y": 250
        },
        "method": "POST",
        "content_type": "application/json;charset=utf-8",
        "body": "{\"from\":\"{{trigger.message.From}}\",\"message\":\"{{trigger.message.Body}}\"}",
        "url": "<YOUR_INTEGRATION_URL>"
      }
    },
    {
      "name": "send_alert_from_sms_success",
      "type": "send-message",
      "transitions": [
        {
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -410,
          "y": 590
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "{{flow.channel.address}}",
        "message_type": "custom",
        "to": "{{contact.channel.address}}",
        "body": "Alert sent successfully"
      }
    },
    {
      "name": "send_alert_from_sms_fail",
      "type": "send-message",
      "transitions": [
        {
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -60,
          "y": 590
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "{{flow.channel.address}}",
        "message_type": "custom",
        "to": "{{contact.channel.address}}",
        "body": "Failed to send alert: Status({{widgets.send_escalation.status_code}})"
      }
    },
    {
      "name": "describe_alert_from_call",
      "type": "gather-input-on-call",
      "transitions": [
        {
          "event": "keypress"
        },
        {
          "next": "send_alert_from_call",
          "event": "speech"
        },
        {
          "event": "timeout"
        }
      ],
      "properties": {
        "speech_timeout": "auto",
        "offset": {
          "x": 350,
          "y": 240
        },
        "loop": 1,
        "finish_on_key": "#",
        "say": "Describe the alert to send. Press pound when finished.",
        "stop_gather": true,
        "gather_language": "en",
        "profanity_filter": "true",
        "timeout": 60
      }
    },
    {
      "name": "send_alert_from_call",
      "type": "make-http-request",
      "transitions": [
        {
          "next": "send_alert_from_call_success",
          "event": "success"
        },
        {
          "next": "send_alert_from_call_fail",
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": 360,
          "y": 590
        },
        "method": "POST",
        "content_type": "application/json;charset=utf-8",
        "body": "{\"from\":\"{{trigger.call.From}}\", \"message\":\"{{widgets.describe_alert_from_call.SpeechResult}} \"}",
        "url": "<YOUR_INTEGRATION_URL>"
      }
    },
    {
      "name": "send_alert_from_call_success",
      "type": "say-play",
      "transitions": [
        {
          "event": "audioComplete"
        }
      ],
      "properties": {
        "offset": {
          "x": 90,
          "y": 900
        },
        "loop": 1,
        "say": "Alert sent successfully"
      }
    },
    {
      "name": "send_alert_from_call_fail",
      "type": "say-play",
      "transitions": [
        {
          "event": "audioComplete"
        }
      ],
      "properties": {
        "offset": {
          "x": 520,
          "y": 900
        },
        "loop": 1,
        "say": "Failed to send alert: Status   ({{widgets.send_alert_from_call.status_code}})"
      }
    }
  ],
  "initial_state": "Trigger",
  "flags": {
    "allow_concurrent_calls": true
  }
}